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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mross on July 02, 2006, 10:03:03 AM

Title: Constant, Cannot Update Error, help
Post by: mross on July 02, 2006, 10:03:03 AM

Everytime - every single time - for the last ten days or so, whether updating manually or letting it do it automatically, I get this error message when I get a red box that says it cannot update...

"Information about current update:
Last encountered error: Can't select any server for downloading (from 0).

Total time: 3 s"

Even after rebooting this error exists. Have also tried changing the wait time to 30 seconds and 60 seconds, but no difference.

Any ideas on what the problem might be and how to fix it?

MR

Title: Re: Constant, Cannot Update Error, help
Post by: DavidR on July 02, 2006, 01:34:10 PM

The servers.def file would appear to be corrupt or 0KB, C:\Program Files\Alwil Software\Avast4\Setup\servers.def . You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the existing one. Or delete the servers.def file and try a manual update, it should download another copy.

Title: Re: Constant, Cannot Update Error, help
Post by: mross on July 03, 2006, 08:50:16 AM

DavidR,

Thanks. That did the trick.

I notice you are in England. Does St Claire in Australia mean anything to you?

MR

Title: Re: Constant, Cannot Update Error, help
Post by: DavidR on July 03, 2006, 03:39:15 PM

Glad I could help, welcome to the forums.

St Claire in Australia doesn't ring any bells although I have some relatives in Australia.

Title: Re: Constant, Cannot Update Error, help
Post by: mross on July 04, 2006, 08:14:55 AM

DavidR

Thanks.

I have a relative in England - a DavidR - who comes from St Claire. That's why I asked.

MR