Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Michael529 on June 29, 2018, 05:59:57 PM

Title: Shields control
Post by: Michael529 on June 29, 2018, 05:59:57 PM

I turned off the shields (to run a Windows update) by right clicking on the Avast icon in the system tray and selecting “disable until computer is restarted”. The computer restarted but the shields didn’t, and had to be started manually.
On 2 computers both running Windows 10 x64 version 1803, both Avast Free 18.5.2342.
This used to work but the latest version seems to have broken something.

Title: Re: Shields control
Post by: Alikhan on June 29, 2018, 06:09:03 PM

I have been unable to reproduce this on Windows 10.

I selected “disable until computer is restarted” and proceeded to restarting the computer. After the restart, the shields were enabled.

Title: Re: Shields control
Post by: Michael529 on June 29, 2018, 06:34:15 PM

Thank you for trying it. I'm actually pleased that this is not a general problem. But I still see it on both my PCs.
Now I know it is there, of course, there is an obvious work-round. Another one of those odd problems that some PCs have and others don't?

Title: Re: Shields control
Post by: Alikhan on June 29, 2018, 07:40:10 PM

Could you run a repair and report back:

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

After the reboot, disable the shields and restart again, do the shields stay disabled?

Title: Re: Shields control
Post by: Alikhan on June 29, 2018, 07:45:06 PM

Actually, ignore that. I've just done another reboot and the shield have remained disabled. There's also no warning on the tray icon.

I'll get this escalated now.

Title: Re: Shields control
Post by: Michael529 on June 30, 2018, 08:29:05 AM

Thanks for your persistence and for taking this forward.

Title: Re: Shields control
Post by: bob3160 on July 03, 2018, 04:16:42 PM

Quote from: Michael529 on June 30, 2018, 08:29:05 AM

Thanks for your persistence and for taking this forward.

I've already reported this bug to the developers as reported here.
https://forum.avast.com/index.php?topic=220143.msg1467723#msg1467723

Title: Re: Shields control
Post by: MartinZ on July 10, 2018, 07:37:11 AM

Thanks for reporting. Bug confirmed, we will fix it in next version.