Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 01, 2018, 02:00:31 AM

Title: Licenses - two problems
Post by: REDACTED on July 01, 2018, 02:00:31 AM
Hi everyone.  I'm trying to figure out why Avast asked me to buy a license today while i already had an active license on this device.  It told me, your license has expired.  Then I bought a new one-year license.  Then I logged into the client and found that I have a license with 299 days remaining *and* the new license I just bought with 365 days remaining. 

Is there a way to transfer one license to my wife for her computer?

Is there an easy way to get the extra unnecessary purchase refunded?

And finally, why can't I see my laptop on my.avast.com among my protected devices?  I see my older laptop which hasn't been used in a year, I see two old mobile phones I no longer own, but I don't see my current laptop. 

Any advice would be helpful!

~ dan ~
Title: Re: Licenses - two problems
Post by: Asyn on July 14, 2018, 05:22:11 PM
-> https://support.avast.com/article/24/ (Orders and Renewals)