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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: erik138 on July 04, 2018, 04:01:49 AM

Title: Avast Anti Theft no connection to device
Post by: erik138 on July 04, 2018, 04:01:49 AM
Hello,

I purchased the anti theft software for my Android Samsung S9 and when I go to My Avast admin page, I can get NONE of the functions to work except the location option and that is only partially functioning.

For Photo, Audio record, lock, siren etc...   I get UNABLE TO CONNECT TO DEVICE

Why is this such a fail?

How do we trouble shoot and get this to work as advertised?
Title: Re: Avast Anti Theft no connection to device
Post by: Marcelo Del on August 19, 2018, 04:36:17 PM
i've got the same trouble. Only location works.
Title: Re: Avast Anti Theft no connection to device
Post by: codaddict956 on October 02, 2018, 11:21:28 PM
Hello,

I purchased the anti theft software for my Android Samsung S9 and when I go to My Avast admin page, I can get NONE of the functions to work except the location option and that is only partially functioning.

For Photo, Audio record, lock, siren etc...   I get UNABLE TO CONNECT TO DEVICE

Why is this such a fail?

How do we trouble shoot and get this to work as advertised?

Did you go into the avast app, on the left side click on anti theft and enable all the options? Also you have to allow a lot of permissions for the avast app for the lock, locate, siren etc features to work
Title: Re: Avast Anti Theft no connection to device
Post by: cecinini.sons on October 14, 2018, 01:43:33 PM
i've got the same trouble. No commands work and I receive notification: !!!at.error.exception.PushCannotBeDelivered!!! when try to save the Anti-Theft configuration with PIN AVAST record on site avast
Title: Re: Avast Anti Theft no connection to device
Post by: Bruno346 on October 26, 2018, 01:22:08 AM
Hi. Same matter for me. I can't use any function of antitheft on my android device. At each time, I have the message that it can't connet to my device. Does anybody have the issue?
Title: Re: Avast Anti Theft no connection to device
Post by: Eva Doubleu on October 30, 2018, 10:37:44 PM
So I'm not the only one that is receiving "CONNECTION - Authorization failed. Sorry.  OK"
I have gone over all the setting and followed the set up  support.  WHO CAN HELP??? :( :( :(
Title: Re: Avast Anti Theft no connection to device
Post by: GuilhermeADV on December 26, 2018, 05:10:16 PM
Same issue here with my Galaxy S9.

But in my case a I can´t even use the location function. In fact, none of the Anti-Theft commands from the  My Avast admin page are working.
Title: Re: Avast Anti Theft no connection to device
Post by: Osek on December 26, 2018, 11:11:07 PM
I'm having the same problem. I just want to make sure that the app works correctly but none of the functions seem to work.
Title: Re: Avast Anti Theft no connection to device
Post by: Jen17 on December 29, 2018, 02:52:47 AM
Having this issue too with my S9.
Title: Re: Avast Anti Theft no connection to device
Post by: tomcatathome on January 05, 2019, 02:43:49 PM
Having same issue with my J7. The verification thinks it is 2018
Title: Re: Avast Anti Theft no connection to device
Post by: julia_jamile on March 05, 2019, 11:44:28 PM
Não consigo configurar omeu S9