Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on July 09, 2018, 01:45:04 PM

Title: Need help!
Post by: REDACTED on July 09, 2018, 01:45:04 PM

So. I signed up to avast with the wrong email I cant get on the account and now its charging me money how do i fix this and get a refund!!?!

Title: Re: Need help!
Post by: Quiksilver on July 27, 2018, 02:17:39 PM

Hi Sibel5,

We can try to locate the order and either correct the email address (and provide you with your activation code) or provide a refund, the choice is yours of course, but do ensure that a ticket is submitted via

https://www.avast.com/support

https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ

Title: Re: Need help!
Post by: REDACTED on August 15, 2018, 03:37:16 AM

Something very similar has happened to me. I changed my Credit card information last year because I thought I had been scammed, but it turns out my AVAST account is somehow connected to an email I don't have anymore? I just saw I got the charge AGAIN. how on earth did you find me? I guess this is a real thing, but unfortunately, not a single one of my emails is connected to Avast so I couldn't even take advantage of the benefits of cyber security

Help!