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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on July 09, 2018, 02:35:54 PM

Title: Unable to login on my phone
Post by: REDACTED on July 09, 2018, 02:35:54 PM

Hi, i have new phone (nokia 6 - Android 8.1) and if i try to log in a got these message: Sorry, authorization failed.
login on pc (my.avast.com) is ok ...

Title: Re: Unable to login on my phone
Post by: Tereza V. on July 10, 2018, 03:21:31 PM

Hi, try to uninstall and reinstall the app, should help.

Title: Re: Unable to login on my phone
Post by: Tereza V. on July 11, 2018, 05:46:40 PM

You can also try this:
- uninstall the app
- turn the device off and back on (to reset background processes)
- re-install the app from Google play
- open the Avast Mobile Security app
- tap the "three-lines icon" in the upper left corner to bring the menu
- in the menu roll down and tap on "Avast Account"
- select exactly the same method for login you use on the page https://my.avast.com (Login with Google, Facebook, or E-mail)
- follow on-screen instructions to link the app to your My Avast Account

Title: Re: Unable to login on my phone
Post by: REDACTED on July 16, 2018, 05:37:10 AM

Me too facing the same issue...  :-[

tried uninstalling, reinstalling from PlayStore

Title: Re: Unable to login on my phone
Post by: Tereza V. on July 16, 2018, 03:04:03 PM

Hi Bijin, have you tried the procedure from Reply #2? It is important to go through all its steps, including turning the device off and on again after uninstalling the app.

Title: Re: Unable to login on my phone
Post by: REDACTED on July 16, 2018, 03:32:47 PM

Yup... tried that... same issue in other devices too...

Title: Re: Unable to login on my phone
Post by: Tereza V. on July 18, 2018, 04:19:22 PM

OK then, are you able to log in to your account on https://my.avast.com

What form of login do you use? (E-mail, Google, Facebook)

Title: Re: Unable to login on my phone
Post by: REDACTED on July 21, 2018, 04:50:19 AM

email id

Title: Re: Unable to login on my phone
Post by: Tereza V. on July 22, 2018, 08:44:28 PM

Are you able to log in to your account on https://my.avast.com?

Title: Re: Unable to login on my phone
Post by: REDACTED on July 25, 2018, 05:33:32 PM

Yes... from both mobile & PC browser

Title: Re: Unable to login on my phone
Post by: Tereza V. on August 01, 2018, 11:09:54 PM

Then try this, please:
1) uninstall ALL Avast apps (remove the Avast Antivirus from Device Administrators first)
2) check there is no "Avast" in your device Settings → Accounts
3) remove the device from the Avast My Account
4) only then install the Avast apps back and log them back in the My Account