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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: ncel76 on July 11, 2018, 10:09:53 AM

Title: Command may not have been sent
Post by: ncel76 on July 11, 2018, 10:09:53 AM

Good morning,

from this morning when I try to send a command to one of my devices, after a couple of minutes I receive this message: "Command may not have been sent". ("il comando potrebbe non essere stato inviato" in italian)The other devices communicate perfectly. What could be caused this ?

Title: Re: Command may not have been sent
Post by: ncel76 on July 11, 2018, 10:31:42 AM

(https://ibb.co/fsZJmo)

Also the reply from my.avast go in loop. Please help.

Title: Re: Command may not have been sent
Post by: ncel76 on July 11, 2018, 10:33:00 AM

Also the reply from my.avast go in loop. See the attached image. Please help.

Title: Re: Command may not have been sent
Post by: ncel76 on July 11, 2018, 12:47:13 PM

Maybe someone from the staff who can help me solve or understand? In the past it happened other times and then it was solved by itself. I think the problem is not of the device but maybe on your servers. Thanks

Title: Re: Command may not have been sent
Post by: ncel76 on July 11, 2018, 01:12:00 PM

Please help me, the command goes in loop and every minute i receive a reply that the "command may not have been sent"....

Title: Re: Command may not have been sent
Post by: Tereza V. on July 11, 2018, 05:45:08 PM

Hi, please try to disconnect and reconnect your device to the account:
- open the app → tap on Menu → Avast Account → Disconnect → Sign out
- select exactly the same method for login you use on my.avast.com (with Google, Facebook, or E-mail)
- follow on-screen instructions to link the app to your My Avast Account