Avast WEBforum

Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: REDACTED on July 12, 2018, 03:47:51 AM

Title: avast wont reset the master password
Post by: REDACTED on July 12, 2018, 03:47:51 AM

idk why but it wont work

Title: Re: avast wont reset the master password
Post by: Daniel Hustava on July 12, 2018, 10:20:38 AM

Hi,

What do you mean by "reset"? If you forgot master password, then only solution is to wipe the vault (via settings (cogwheel) -> delete all data) and start again from scratch.

Dan

Title: Re: avast wont reset the master password
Post by: REDACTED on July 13, 2018, 07:53:55 PM

nevermind i remembered my master password apparently when i deleted the master password it was still there but i accidentally forgot that i left my master pass in my notebook but then i remembered that it was in there so i was able to access it again but the passwords i had were gone so i imported them from my web browsers

Title: Re: avast wont reset the master password
Post by: REDACTED on August 10, 2018, 01:30:57 AM

Hello everyone. New to forum but followed Dan's reset from cog and delete all data, but when I click to delete it doesn't give option to create a new master password. What should I do? I can't get Passwords to work at all. :)

Title: Re: avast wont reset the master password
Post by: PreacherAl on August 10, 2018, 08:37:07 PM

I have the same problem.  Avast password locked itself on both of my computers.  One is a work and the other at home. I had lost my Master password, so I decided to start a fresh. I was able to wipe the vault and get a new master password installed.  I was even able to activate one touch on my iPhone.  But I am unable to wipe the vault and start afresh on my laptop that I have at home.  Any suggestions?

Oh and by the way your verification is really hard to make out

Title: Re: avast wont reset the master password
Post by: Asyn on August 10, 2018, 08:50:44 PM

Quote from: PreacherAl on August 10, 2018, 08:37:07 PM

Oh and by the way your verification is really hard to make out

Captcha is only needed for your first 3 posts. (Spam protection)

Title: Re: avast wont reset the master password
Post by: REDACTED on August 31, 2018, 09:25:34 AM

Quote from: advertisingalabama on August 10, 2018, 01:30:57 AM

Hello everyone. New to forum but followed Dan's reset from cog and delete all data, but when I click to delete it doesn't give option to create a new master password. What should I do? I can't get Passwords to work at all. :)

I have also tried to reset the Master Password by following the "reset from cog" instructions and I too are not given the option to create a new Master Password.

Title: Re: avast wont reset the master password
Post by: Daniel Hustava on October 12, 2018, 11:06:05 PM

You can create master password again from settings (cog).

Dan

Title: Re: avast wont reset the master password
Post by: bob3160 on October 13, 2018, 12:52:01 AM

Quote from: Daniel Hustava on October 12, 2018, 11:06:05 PM

You can create master password again from settings (cog).

Dan

More detail instructions would be appreciated. Thank Dan:)

Title: Re: avast wont reset the master password
Post by: Daniel Hustava on October 16, 2018, 04:08:57 PM

Yeah, so you've deleted vault and gone through onboarding (importing passwords from browser, installing extension) and now you are looking at Passwords dashboard. All you need to do now is click on the cog in upper right corner and in security tab there is a "create master password" button.

Dan