Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: REDACTED on July 12, 2018, 10:50:07 AM

Title: Passwords / Privacy problem
Post by: REDACTED on July 12, 2018, 10:50:07 AM

Hello.

I can see that some other people have reported problems with this recently, but my issue seems to be different to theirs so I thought I'd better create a different thread.

After I log in and go the the Privacy tab > Passwords > OPEN AVAST PASSWORDS nothing happens. The green button that says OPEN AVAST PASSWORDS darkens as I hover over it, but clicking it does nothing. I need access to this urgently as I use it for work! My license does not expire for months yet so that can't be the problem.

Title: Re: Passwords / Privacy problem
Post by: Daniel Hustava on July 12, 2018, 10:54:08 AM

Hi grizzler,

Can you please send AvastUI.log file from c:\ProgramData\AVAST Software\Avast\log\ to daniel.hustava@avast.com?

Dan

Title: Re: Passwords / Privacy problem
Post by: REDACTED on July 12, 2018, 10:58:32 AM

Done

Title: Re: Passwords / Privacy problem
Post by: REDACTED on July 12, 2018, 10:59:41 AM

Email bounced back with this:

mx.google.com rejected your message to the following email addresses:

daniel.hustava@avast.com (daniel.hustava@avast.com)
Your message wasn't delivered because the recipient's email provider rejected it.

mx.google.com gave this error:
This message was blocked because its content presents a potential security issue. Please visit https://support.google.com/mail/?p=BlockedMessage to review our message content and attachment content guidelines. u32-v6si3456231qtk.56 - gsmtp

Title: Re: Passwords / Privacy problem
Post by: Daniel Hustava on July 12, 2018, 11:01:48 AM

Can you please change the extension to .ddd or anything else and try again?

Title: Re: Passwords / Privacy problem
Post by: REDACTED on July 12, 2018, 11:11:18 AM

I've sent it again

Title: Re: Passwords / Privacy problem
Post by: Daniel Hustava on July 12, 2018, 12:43:12 PM

grizzler's problem was that update not properly applied. Issue was fixed by computer restart.