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Consumer Products => Avast SecureLine VPN => Topic started by: REDACTED on July 14, 2018, 06:26:23 PM

Title: Oops SecureLine VPN has encountered a technical issue
Post by: REDACTED on July 14, 2018, 06:26:23 PM

Reinstalled several times.  Tried importing license file, entering code manually, etc.  Trying to contact technical support consists of an endless loop of suggestions for plebeians who have never debugged a computer issue before by themselves.   There is no option for a support ticket or a live chat.  I want to give Avast my business but they are making it very difficult.  Is it time to pay for Norton?

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: Raeken on July 14, 2018, 06:58:10 PM

Hallo!

Which version? Builtin or standalone?

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: REDACTED on July 14, 2018, 07:50:58 PM

I've tried both, but I'm currently using builtin.

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: Raeken on July 14, 2018, 08:46:04 PM

Can you try the standalone beta version?
https://forum.avast.com/index.php?topic=219647.0

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: bob3160 on July 14, 2018, 11:08:57 PM

Quote from: Raeken on July 14, 2018, 08:46:04 PM

Can you try the standalone beta version?
https://forum.avast.com/index.php?topic=219647.0 (https://forum.avast.com/index.php?topic=219647.0)

If you do, you need to disable (remove) the built in module before installing the
stand alone version.

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: Raeken on July 14, 2018, 11:10:23 PM

Thank you for the reminder, bob3160.  ;D

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: REDACTED on July 15, 2018, 11:02:34 PM

Raeken and bob3160, thank you very much!  Previously installs/re-installs of the standalone version appeared to clash with built-in module.  Thanks!!

Title: Re: Oops SecureLine VPN has encountered a technical issue
Post by: bob3160 on July 15, 2018, 11:17:21 PM

Quote from: AvastUser1234 on July 15, 2018, 11:02:34 PM

Raeken and bob3160, thank you very much!  Previously installs/re-installs of the standalone version appeared to clash with built-in module.  Thanks!!

You're welcome. You can't run both versions. :)