Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: 12tom on July 16, 2018, 01:45:30 AM

Title: Help deleting the app
Post by: 12tom on July 16, 2018, 01:45:30 AM
Hello,

I'm asking this for a friend, who uses a mac (I couldn't find a topic for mac users of the app).
He wants to uninstall the app, but he can't do it because it keeps telling him the app is running in the background, even though it isn't - I checked it on the Activity Monitor, and even it though it shows zero usage of CPU I ordered it to terminate a few times, but for no use.
He's not sure whether or not he has bought the app, so he can't log in the thus doesn't have the option to uninstall it from within the app.
Any help would be great!
Thanks! :)
Title: Re: Help deleting the app
Post by: Asyn on July 16, 2018, 08:39:11 AM
Hi, see: https://support.avast.com/en-ww/article/Mac-Cleanup-FAQ
Title: Re: Help deleting the app
Post by: 12tom on July 16, 2018, 11:20:22 PM
Hi,
I did see that post, but can't do that because he didn't buy the software, so when he open the app he only gets a promotional/login screen without this option.
Title: Re: Help deleting the app
Post by: Asyn on July 17, 2018, 05:31:08 AM
Best you ask in the Mac section: https://forum.avast.com/index.php?board=5.0
Title: Re: Help deleting the app
Post by: 12tom on July 18, 2018, 01:07:40 AM
Thanks!  ;D
Title: Re: Help deleting the app
Post by: Asyn on July 18, 2018, 06:56:20 AM
You're welcome.