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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: mikeyp582 on July 20, 2018, 11:17:10 PM

Title: Pop-Up Problems with VPN
Post by: mikeyp582 on July 20, 2018, 11:17:10 PM

Hello.
Not sure if this is the right area. I have Avast Internet Security and recently (until today) tried Secure Line VPN (Free Trial). With 3 days left I have purchased this today (The VPN) and am now getting pop-ups at various times to try a month's free trial before purchase of the VPN!  I have all boxes unticked in Privacy under settings as you advised but still get the pop-ups. I never got them throughout the trial.
Thanks for any help.

Title: Re: Pop-Up Problems with VPN
Post by: Raeken on July 20, 2018, 11:50:03 PM

Asyn posted this tip:
"You can disable the ads in the paid versions: Avast GUI -> Settings -> Privacy"

But, you can try to repair your installation and see if it stops.

Title: Re: Pop-Up Problems with VPN
Post by: mikeyp582 on July 21, 2018, 10:18:08 PM

Hi, tried repairing etc, cleaning cache, etc and problem still persists with a pop-up telling me that I am about ready to purchase Avast Secure Line. Fed up now. This never happened during trial period at all.
I think I should be entitled to my money back so will go that route.

Thanks

Title: Re: Pop-Up Problems with VPN
Post by: Raeken on July 21, 2018, 10:22:20 PM

mikeyp582, can you try one last thing?

Remove your SecureLine VPN component from your Avast Internet Security, and install the standalone version.
Please, try the Beta version: https://forum.avast.com/index.php?topic=219647.0

Who knows, it can make your pop-ups disappear...

But, if you want your refund, take a look here: https://support.avast.com/en-ww/article/24/ (Orders, Renewals and Refunds - FAQs)