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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on August 13, 2018, 07:12:41 PM

Title: VPN will not turn on
Post by: REDACTED on August 13, 2018, 07:12:41 PM
Hello all,
Just happened that the vpn feature will not turn on when it has in the past.
Pro Plus version

anyone have a fix or suggestion?

tx
Title: Re: VPN will not turn on
Post by: mchain on August 13, 2018, 07:34:38 PM
Please post a screenshot.
Title: Re: VPN will not turn on
Post by: REDACTED on August 13, 2018, 08:25:24 PM
its the secureline VPN opening page just stuck on "OFF"
Title: Re: VPN will not turn on
Post by: mchain on August 14, 2018, 06:47:55 AM
Because we cannot see what you see, it helps you to post a screenshot of your problem. 

Your reply above is showing 'OFF' is normal operating procedure before you click 'OFF' to turn your VPN 'ON'?

A picture can be worth a thousand words, as here.  Picture will show if it is that or something else.

If you do not know how to do a screenshot, then use:
--->Press Alt+PrintScreen when viewing your problem.
--->Open Paint and Press Ctrl+V to paste into Paint.

Save your new file and place on desktop.  Attach your picture in your next reply.
Title: Re: VPN will not turn on
Post by: REDACTED on October 20, 2018, 04:28:31 PM
Hi my name is Antonio,

I am trying Avast out for the first time and I am having an issue with being able to turn the VPN service on. It newly installed and I get an error when trying to turn it on saying "sorry its not possible to establish a connection" Note: I have completed the troubleshooting steps on the avast website including un-install/Install and have a doctorate in computer information sciences just to let you know what skill I have.

Please advise. Thank you in Advance

-Antonio Pezzino

Title: Re: VPN will not turn on
Post by: Asyn on October 20, 2018, 04:40:46 PM
Hi, you need to install the standalone version of SecureLine.
http://secureline.tools.avast.com/tools/secureline/avast_secureline_setup.exe