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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 15, 2018, 07:44:13 PM

Title: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: REDACTED on August 15, 2018, 07:44:13 PM

Hey guys

OS: Windows 10
AV: Avast Free Anti Virus
Firewall: Zone Alarm Firewall
Printer: Brother MFC j200 wireless

Printer works fine with Avast disabled
Printer works fine with zone alarm enabled
I do not have Avast firewall

The printer will only appear as online if I disable "Web Shield" in Avast.

I can not find anything in web shield settings that lets me use the printer.

Can anyone help?

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: Asyn on August 16, 2018, 11:24:34 AM

- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: REDACTED on August 16, 2018, 12:24:50 PM

Heya,


- Which version of Avast Free..?

Program Version: 18.5.2342 (build 18.5.3931.358)
Virus Definitions Version: 180815-8


- OS..? (32/64 Bit..? - which SP/Build..?)

OS: Win 10 Home, 64 bit
Version: 1803
OS Build: 17134.228


- Other security related software installed..?

Zone Alarm Free Firewall: 15.3.060.17669
No other security software (All windows crap disabled)
Zone Alarm does not affect the access to the printer


- Which AV(s) did you use before Avast..?

None, I have always used Avast Free, on all my laptops after chrome it's the next thing that gets installed.



Anything else, thanks for any help.

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: Asyn on August 16, 2018, 12:34:11 PM

First, be sure to get rid of all remnants of Zone Alarm..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: REDACTED on August 16, 2018, 01:02:20 PM

Heya,

Removed Zone Alarm
Used uninstall utility for Avast (safe mode)
Reboot (printer connected)
Re-install avast (printer offline)

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: Asyn on August 16, 2018, 01:04:43 PM

Follow instructions: https://support.avast.com/article/33/ Post your File-ID here afterwards.

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: REDACTED on August 16, 2018, 01:20:20 PM

Also done.

Do I need to open a support ticket, it wasn't clear about that part, or is it automatic?

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: Asyn on August 16, 2018, 01:22:35 PM

Quote from: Simon288 on August 16, 2018, 01:20:20 PM

Do I need to open a support ticket, it wasn't clear about that part, or is it automatic?

Nope, but we need your File-ID, so the devs can find it.

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: REDACTED on August 16, 2018, 01:38:24 PM

Could not find the file ID in the folder it create in appData, I kinda missed that part in your reply, my bad :/

New report generated, links to this thread.

FILE-id: 28EDW

Title: Re: Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)
Post by: Asyn on August 16, 2018, 01:42:37 PM

Quote from: Simon288 on August 16, 2018, 01:38:24 PM

FILE-id: 28EDW

OK, I forwarded it.