Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jeanscondie on August 29, 2018, 10:21:51 AM
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update 18.6.2349, since this update avast randomly becomes unresponsive and causes my whole computer to do the same all programs hang and computer has to be force closed. I am not convinced that my computer is being protected whilst this is happening. you guys broke it when are you going to fix it or can I have a link to the previous version which gave me 0 problems.
I am using avast I.S on windows 7 pro and runs alongside malwarebytes.
I have done a repair and reinstalled avast to no avail
Been using avast for a number of years now but will most likely by changing when subscription runs out as this is unacceptable.
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I also did a clean install of Win7 ultimate, updated it
Now I try to run a Smart Scan on the recent version of Avast and at one point it freezes and error pops up saying (in my native language) just about "Error, avast isn't currently running" and it skips a step in the Smart Scan. After I try view the report, since it won't give me option for a new scan - the whole avast report screen is just white for several minutes and doesn't change at all.
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I have been reading numerous posts regarding Avast issues with users that also run Mbam (malwarebytes) along side. It may be worth your while to completely uninstall malwarebytes with their uninstalll utility (mb-clean)
Reboot and see if your PC runs smoother.
Edit
Link for MB-Clean Tool:https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/ (https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/)
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Avast & MWB co-existed quite well until the recent Avast update. Coupled with the issues currently being reported by non-MWB users, I respectfully question this advice.
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Avast & MWB co-existed quite well until the recent Avast update. Coupled with the issues currently being reported by non-MWB users, I respectfully question this advice.
Just a suggestion. Not a direction. :)
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FWIW I've been monitoring both forums & the typical guidance, while solid debug technique, ignores the fact that most have been tried & reportedly bore no positive results. Being as I employ 'layered' protections, I can wait for a fix with SOME protections disabled... but the 'chatter' is often tough to take. ::)
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FWIW I've been monitoring both forums & the typical guidance, while solid debug technique, ignores the fact that most have been tried & reportedly bore no positive results. Being as I employ 'layered' protections, I can wait for a fix with SOME protections disabled... but the 'chatter' is often tough to take. ::)
Just to be clear, I have run Mbam and Avast together for over 20years and am also familiar with the lads a Mbam (for years) ;)
Having said that, I'm also am aware that over the years software changes/developes and code get diversified so it's not illogical to assume conditions within and OS 'are not Static'. Things change, software that was once completely compatible becomes inconsistant, unpredictable.
Not all fixes are going to solve all issues for obvious reason that OS configurations are all different and therefore respond differently.
Some users have benefited from uninstalling Mbam, some have not.
Seeing as you monitor both support forums then I'm sure you've been following here: https://forums.malwarebytes.com/topic/235523-possible-conflict-between-malwarebytes-and-avast/?tab=comments#comment-1264853
(https://forums.malwarebytes.com/topic/235523-possible-conflict-between-malwarebytes-and-avast/?tab=comments#comment-1264853) :)
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Just to be clear, I have run Mbam and Avast together for over 20years and am also familiar with the lads a Mbam (for years) ;)
Having said that, I'm also am aware that over the years software changes/developes and code get diversified so it's not illogical to assume conditions within and OS 'are not Static'. Things change, software that was once completely compatible becomes inconsistant, unpredictable.
Not all fixes are going to solve all issues for obvious reason that OS configurations are all different and therefore respond differently.
Some users have benefited from uninstalling Mbam, some have not.
Noted. Similar experience (& quite a few more years B^).
Seeing as you monitor both support forums then I'm sure you've been following here: https://forums.malwarebytes.com/topic/235523-possible-conflict-between-malwarebytes-and-avast/?tab=comments#comment-1264853
(https://forums.malwarebytes.com/topic/235523-possible-conflict-between-malwarebytes-and-avast/?tab=comments#comment-1264853) :)
Yep.
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Coco is not using MalWareBytes and still has the problem. So the problem is not MalWareBytes. Avast updated itself - overnight Tuesday to Wednesday? - and now
1 prevents access to the internet: Chrome claims the server was too slow to respond, but if I turn Avast off there is no problem. The servers respond as quickly as they have ever done.
2 prevents Outlook sending and downloading mail. Outlook reports that there are too many concurrent connections. It has not done so before.
I have rebooted the machine, and briefly things were better, but then they went wrong again. I have disabled the webshield controls. Avast looks at me sternly and says: 'All antivirus shields are off and that's bad. If the three...' How could I possibly disagree, but if Avast will not even allow me to connect to its own website, what am I too do.
When that message goes away it will tell me to reboot. But I have just rebooted this machine. Oh the irony of it! If I switch the machine off, of course the problem will go away.
Avast is the problem. The Avast free devices on this local network have no problems whatsoever with the internet connection or with email.
Has Avast been fixed, or does Coco have to go back to Norton?
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Assuming Coco's Avast version includes it, disable (uninstall?) the 'Real Site' component. Then reboot. All others SEEM to play nice. I've had no lock-ups since doing this. YMMV
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...Avast is the problem. The Avast free devices on this local network have no problems whatsoever with the internet connection or with email.
Has Avast been fixed, or does Coco have to go back to Norton?
Did you completely uninstall Norton before you installed Avast? Because if you didn't you will see issues such as yours (no internet) due to antivirus conflicts from leftover antivirus drivers that did not get removed (Norton).
Try a complete uninstall of Norton followed by a reboot or two: https://support.avast.com/en-ww/article/11/#artTitle (https://support.avast.com/en-ww/article/11/#artTitle)
If you have had other antiviruses installed in the past, use their tools to remove as well.
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How to Successfully Install Avast: http://goo.gl/VLXde
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There's a confirmed compatibility issue between MBAM Pro and Avast Real Site component.
Real Site is a premium feature in Avast and can be disabled until the MBAM team release a fix.
The developers of Avast and MBAM are in contact to solve the issue.
If you're using the free version of Avast, there is no Real Site component running and the issue is somewhere else.
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I did note 'Assuming Coco's Avast version includes it'... Coco didn't say. But it's a much simpler thing to test, than a uninstall/clean/reinstall... which may be unnecessary. I try to avoid categorical declarations... many non-MWB users seem to be experiencing similar lock-ups.
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Dev-Info: Hallo, I'm responsible for Real Site protection in the Avast product. I have tested both products several minutes ago, and problem is only in MalwareBytes Web Protection activation process. It hangs the MB product completely.
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
Some more technical pieces of information:
Malware Bytes is trying to filter the UDP traffic (probbably DNS). It's same as Real site does. If two products try to capture UDP traffic by Windows WFP technology, a UDP packet loop can occurs if it's not implemented correctly. We found this problem with several other products. It's caused by two WFP drivers, when each capture UDP packet generated by other, drop it and generate new one. But this new one is presented to first driver, captured, dropped, generated again and it can continue indefinitely.
We discussed the problem with Microsoft WFP developers, to try to find solution for the problem. Avast had some protection against this before, but it doesn't work every time. Then we implemented new solution recommended by Microsoft. I can see from driver debugging, that it works, when both components are active (as described above). Problem is just in WebProtection activation process (not under my control, no time for reverse engineering). Seems that the MB UDP filtering solution is not compatible with MS recommended solution, but anyway, if you use capture, drop, create and inject new packet scenario for the UDP traffic, it's completely wrong and can cause conflicts with many products.
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Dev-Info: Hallo, I'm responsible for Real Site protection in the Avast product. I have tested both products several minutes ago, and problem is only in MalwareBytes Web Protection activation process. It hangs the MB product completely.
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
Some more technical pieces of information:
Malware Bytes is trying to filter the UDP traffic (probbably DNS). It's same as Real site does. If two products try to capture UDP traffic by Windows WFP technology, a UDP packet loop can occurs if it's not implemented correctly. We found this problem with several other products. It's caused by two WFP drivers, when each capture UDP packet generated by other, drop it and generate new one. But this new one is presented to first driver, captured, dropped, generated again and it can continue indefinitely.
We discussed the problem with Microsoft WFP developers, to try to find solution for the problem. Avast had some protection against this before, but it doesn't work every time. Then we implemented new solution recommended by Microsoft. I can see from driver debugging, that it works, when both components are active (as described above). Problem is just in WebProtection activation process (not under my control, no time for reverse engineering). Seems that the MB UDP filtering solution is not compatible with MS recommended solution, but anyway, if you use capture, drop, create and inject new packet scenario for the UDP traffic, it's completely wrong and can cause conflicts with many products.
>:( Now I have to make a choice between MWB and Avast, easy really as there is only one MWB. I asked for a download link to the previous version which worked without any issues but got no reply for that request, so tried to restore win 7 back to the previous version and that messed things up completely, had to reinstall windows 7 and to say that I am unhappy about that is an understatement.
So can I have a download link to the previous version and how do I cancel my automatic renewal for avast
Kudos to you for taking responsibility for this mess, I certainly wouldn't have put my head above water.
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Dev-Info: Hallo, I'm responsible for Real Site protection in the Avast product. I have tested both products several minutes ago, and problem is only in MalwareBytes Web Protection activation process. It hangs the MB product completely.
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
Some more technical pieces of information:
Malware Bytes is trying to filter the UDP traffic (probbably DNS). It's same as Real site does. If two products try to capture UDP traffic by Windows WFP technology, a UDP packet loop can occurs if it's not implemented correctly. We found this problem with several other products. It's caused by two WFP drivers, when each capture UDP packet generated by other, drop it and generate new one. But this new one is presented to first driver, captured, dropped, generated again and it can continue indefinitely.
We discussed the problem with Microsoft WFP developers, to try to find solution for the problem. Avast had some protection against this before, but it doesn't work every time. Then we implemented new solution recommended by Microsoft. I can see from driver debugging, that it works, when both components are active (as described above). Problem is just in WebProtection activation process (not under my control, no time for reverse engineering). Seems that the MB UDP filtering solution is not compatible with MS recommended solution, but anyway, if you use capture, drop, create and inject new packet scenario for the UDP traffic, it's completely wrong and can cause conflicts with many products.
Thanks, Asyn. I read that the day it was posted. But, with all respect to the stalwarts of the community... please try to see this from a slightly different angle:
- Despite the thoughtful/informed explanation Zdenal provided, it didn't really explain (maybe I missed i?) why this problem began with an Avast update? Users, who hadn't the benefit of the dev's explanation would rightly conclude...
- People coming here for a solution are being advised to perform all manner of draconian ('final' solution-type) remedial measures, when the same thread you quote reports they have been tried & bore no positive effect.
- In the absence of a software fix by either camp, I suggested a temporary solution, tried & verified by many (me!), which allowed users seeking help to regain use of their PC & stop panicking. None of the other suggestions achieved this end (short of completely removing one product , or the other).
Please understand that I own licenses for both of these products, & trust them sufficiently to install them on my PCs. I try not to take sides.
Further, I respect the helpful individuals who daily offer their personal time & wisdom to help others, but who, in this case, found myself knocking heads with. Sometimes the 'classics' aren't the solution. Sorry, & thank you.
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Maybe it's time to go back to basics. Use MB on demand not as a program running in the background.
I personally have done that since the release of version 3 because frankly it's a system hog.
I may own a lifetime license but only run the program once in a while as a double check to
see if it shows anything not shown by Avast. Outside of some questionable PUP's, that's never happened.
Your computer, your choice. I made mine quite a while ago.
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Thanks, Asyn. I read that the day it was posted. But, with all respect to the stalwarts of the community... please try to see this from a slightly different angle...
NP, everything else is for the devs to answer, I just did spread the info.
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As noted in another thread, I have had no such issues (most don't). MB/Avast (typically) run together with 'an acceptable' resource footprint... even on older HW. NOT gonna choose sides here, but you're right... if i doesn't work to your satisfaction, don't use it.
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Hi everyone.
I had the same problem, my PC was unresponsive, crashing no internet ect.
I did solve the problem thats why I am here, I uninstalled Avas that I had bought a licence for.
Now my PC is working as it did before, can I ask for a refund as you supplied me with broken software.
I spent days trying to find out what was wrong, then I rang my local PC repair man he said to uninstall Avast
and see what happens.
Not a happy customer and I am not experienced like others in this forum, I buy software and expect it to
work, thats why I buy it. I had to install the free version of AVG to keep me safe, I am scared to install
Avast again.
Waisted money on this Avast stuff. Please dont have a go at me I am not as smart as you people on here
this is meant for the avast staff.
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Hi everyone.
I had the same problem, my PC was unresponsive, crashing no internet ect.
I did solve the problem thats why I am here, I uninstalled Avas that I had bought a licence for.
Now my PC is working as it did before, can I ask for a refund as you supplied me with broken software.
I spent days trying to find out what was wrong, then I rang my local PC repair man he said to uninstall Avast
and see what happens.
Not a happy customer and I am not experienced like others in this forum, I buy software and expect it to
work, thats why I buy it. I had to install the free version of AVG to keep me safe, I am scared to install
Avast again.
Waisted money on this Avast stuff. Please dont have a go at me I am not as smart as you people on here
this is meant for the avast staff.
Are you also running Malwarebytes ???
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Coco is not using MalWareBytes and still has the problem. So the problem is not MalWareBytes. Avast updated itself - overnight Tuesday to Wednesday? - and now
1 prevents access to the internet: Chrome claims the server was too slow to respond, but if I turn Avast off there is no problem. The servers respond as quickly as they have ever done.
2 prevents Outlook sending and downloading mail. Outlook reports that there are too many concurrent connections. It has not done so before.
I have rebooted the machine, and briefly things were better, but then they went wrong again. I have disabled the webshield controls. Avast looks at me sternly and says: 'All antivirus shields are off and that's bad. If the three...' How could I possibly disagree, but if Avast will not even allow me to connect to its own website, what am I too do.
When that message goes away it will tell me to reboot. But I have just rebooted this machine. Oh the irony of it! If I switch the machine off, of course the problem will go away.
Avast is the problem. The Avast free devices on this local network have no problems whatsoever with the internet connection or with email.
Has Avast been fixed, or does Coco have to go back to Norton?
I just ran across this article regarding Outlook too many simultaneous connections:
https://windowsreport.com/outlook-error-too-many-simultaneous-connections/
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Are you also running Malwarebytes ???
[/quote]
Yes and I had it before as well, only thing that changed was Avast. Dont ask me to do anything as I uninstalled Avast thats how I can access this site and uses my PC.
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Are you also running Malwarebytes ???
Yes and I had it before as well, only thing that changed was Avast. Dont ask me to do anything as I uninstalled Avast thats how I can access this site and uses my PC.
No sense talking to someone who already has their mind set even when it may not be correct.
Your computer. Not mine.
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Are you also running Malwarebytes ???
Yes and I had it before as well, only thing that changed was Avast. Dont ask me to do anything as I uninstalled Avast thats how I can access this site and uses my PC.
No sense talking to someone who already has their mind set even when it may not be correct.
Your computer. Not mine.
IF you read my first message to the Avast Staff you would of seen that I had uninstalled it.
You would of also read that I am a novice and not as smart as you people on here.
Your reply is not nice and uncalled for.
Yes it my computer and its working now whereas before it was not working.
LEARN to READ messages before to start on someone. Your reply was uncalled for, that's why you have a high post count you reply when you dont have to. The message did say its meant for Avast staff.
Dont reply to me again, I did read forum before posting so I know what you were going to say. I see you do a lot of posting. And most of the time the same replys.
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bob3160, your badge declares you an 'Überevangelist', which, by definition, suggests you've taken a side & are somewhat less than objective. Not necessarily a bad thing... I've consulted this forum for years & your helpful posts figure prominently. But...
People are coming here, in a panic because their PC was rendered unusable... following an Avast update. Given the choice of temporarily disabling a single Avast component vs completely uninstalling software you don't use/formerly discarded, even when the former option has proven effective, your advice troubles me.
Please consider allowing the user to regain use of their PC, calm down & objectively weigh options.
Nuf sed. Thanks for your wisdom.
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Don't shoot the messenger. Just because you don't like the message.
The problem is clearly a conflict between Avast and Malwarebytes caused by Malwarebytes.
Removing either of the two programs or disabling the part that's causing the conflict solves the problem.
I just don't like to see the blame for the problem passed on to the wrong program. :)
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Don't shoot the messenger. Just because you don't like the message.
The problem is clearly a conflict between Avast and Malwarebytes caused by Malwarebytes.
Removing either of the two programs or disabling the part that's causing the conflict solves the problem.
I just don't like to see the blame for the problem passed on to the wrong program. :)
Seems to me that the options are clear, as you pointed out Bob. :)
"nuff said"
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d00zah, just a thank you for the workaround you posted yesterday in another thread to solve this issue.
I had an important task to deliver and you saved my bacon. ;)
Cheers!
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d00zah, just a thank you for the workaround you posted yesterday in another thread to solve this issue.
I had an important task to deliver and you saved my bacon. ;)
Cheers!
Glad to help. Thanks for choosing Avast (& MWB).
technical agnostic ;)
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Out of interest, did anyone test/try the workaround from the dev..!?
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
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Out of interest, did anyone test/try the workaround from the dev..!?
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
As soon as it was suggested. In my case, no MWB component failed to start, tho. Just a slow creep to non-responsive PC. After satisfying myself that disabling 'Real Site' worked, I toggled it back on to see if it would now work... same result.
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Out of interest, did anyone test/try the workaround from the dev..!?
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
As soon as it was suggested. In my case, no MWB component failed to start, tho. Just a slow creep to non-responsive PC. After satisfying myself that disabling 'Real Site' worked, I toggled it back on to see if it would now work... same result.
OK, thanks.
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Good Afternoon,
I'm fortunate to have found this thread. I was about to spend $40 for my husband to buy diagnostics software as I'd exhausted my windows knowledge on why his machine was so slow. I find this afternoon now my pc was auto updated to the latest program not by my choosing and my pc slow as molasses. While I found the setting to let it be at my discretion in the future, I'm not happy that was done to begin with.
I don't intend to uninstall MB as no one program will find everything, no matter how good it is. My one question though is what are the implications of turning off the real site option while we wait for a fix? Thank you in advance for your time.
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Minimal risk, I imagine, since it will be temporary. MWB is slow-rolling a new component pkg. 'which MAY address' the issue. I am currently testing & will report back when I'm certain, one way or t'other.
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No joy. Even as I typed that response, the explorer process was wedged. Back to waiting.
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Doozah,
Thank you very much for the quick reply :D. It took some time for me to be able to turn off the real site option, even going into safe mode with networking. I found this thread over on the MB site that stated there was an update that fixes their issue. I turned off real site on Avast, rebooted, then was able to update MB to latest version 1.0.441, rebooted and turned real site on Avast back on. I'm able to access my pc and the internet but will monitor today as I see a bit of hesitation but just an annoyance and not crippling.
For those on MB, recommend you try what I did and see if that helps any. I'll monitor my pc for the remainder of the day and report back if I'm really fixed-thank you again all ;D
https://forums.malwarebytes.com/topic/235523-possible-conflict-between-malwarebytes-and-avast/?page=2
Figures not 10 mins after I post this, my PC was back to wanting to be a boat anchor. Back to turning real site off and giving MB a piece of my mind. Thanks
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And here i was doing a complete image restore and wandering why the moment Avast updated it was all over red rover. I have just turned off the real site feature hoping that yields some positive results.
Am not very happy though, over the past few days i have uninstalled numerous programs hoping for postive results.
PS: This new Do not Disturb mode while in game is maddening, i have tried disabling it for each game and i find it re enabled after i play a particular game, i also get kicked from games or they lock up since this last update. Is there anyay of permanently disabling this feature ?
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PS: This new Do not Disturb mode while in game is maddening, i have tried disabling it for each game and i find it re enabled after i play a particular game, i also get kicked from games or they lock up since this last update. Is there anyay of permanently disabling this feature ?
-> https://support.avast.com/article/96/ (Add/Remove components)
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As per usual Asyn Thank you. Restarting now.
Thanks again.
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You're welcome.
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FYI Update from the referenced MBAM thread:
"We have been working closely with Avast on this problem. They have discovered an issue with their driver implementation and are working on getting a fix released. They were not able to provide specific timing for this update yet."
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FYI Update from the referenced MBAM thread:
"We have been working closely with Avast on this problem. They have discovered an issue with their driver implementation and are working on getting a fix released. They were not able to provide specific timing for this update yet."
I've already reported this to Avast and asked for some clarification and a time frame.
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We plan to release fix this week
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This update renders my machine unusable. And I can't help but think that all this money spent to build your state of the art new building has pushed you into a tailspin of bloatware and other crapware to try and support your new home. Frankly - I have a subscription coming up for renewal here at the end of next month and it might just be time to dump avast finally. It's truly sad that I have this installed on so many computers because you guys were the fastest and least bloatware out there... now you guys are worse than McAfee and Norton combined..
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We've been informed on the developers channel that a microfix was released by Avast an hour ago.
The microfix is provided by the Avast Emergency Updater which is run automatically from task scheduler every 12 hours and a few minutes after system boot.
You can get this update immediately by rebooting and waiting ~ 5 minutes, otherwise it will arrive automatically in 12 hours (max) or you can execute:
schtasks.exe /Run /TN "Avast Emergency Update"
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2+ hours into re-enabling 'Real Site' component & rebooting. So far, so good.
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Still useless...have completely uninstalled and reinstalled 3 times now each time after seeing on some thread that a "fix" has been enacted, used the remover (Frankly, it's said that they even had to develop a remover in the first place) also uninstalled Malwarebytes...comptuer a) slows to a crawl, b) internet connectivity gets shut down in Firefox, Chrome, but strangely NOT in IE....but what's worse -is my local network gets shut down - and I use mapped drives all the time... Seriously, my renewal comes up in less than a month - I was once at over 20 computers with Avast - but this is beyond ridiculous.
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Things have been working great since my last post... all Avast/MBAM prem. features enabled with no ill effects. An mail client update even fixed my issue with Avast email protection for gmail acc'ts. I'm afraid I have no other suggestions.
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@ catman2112,
It may be worth trying a Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A