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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kitsune-musume on September 02, 2018, 10:11:49 PM

Title: [SOLVED] Avast Free not updating
Post by: kitsune-musume on September 02, 2018, 10:11:49 PM
Hi,

When I booted my PC, Avast wasn't up to date so I clicked on "update" and since then the process has freezed on "initializing". I'm on Windows 10 17134.228.
https://i.imgur.com/SdPu3w7.png
Let me know if you need further informations. For now I can't quit PC because a setup is running and same error when I try to uninstall Avast.

Thanks for your help.

Kelly
Title: Re: Avast Free not updating
Post by: bob3160 on September 02, 2018, 10:21:31 PM
Your windows version isn't totally up to date. :)
To fix your Avast problem, try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Avast Free not updating
Post by: kitsune-musume on September 09, 2018, 12:19:37 PM
Hi,

Thanks for your help. Actually I couldn't repair program as I always had the message "a set up is already running". I tried to stop Avast in services.msc but I still couldn't repair it and Avast Clean doesn't start (it just loads endlessly). I don't know what to do, I tried to update Avast but it froze again.

Thanks for help

Kelly
Title: Re: Avast Free not updating
Post by: Pondus on September 09, 2018, 01:07:30 PM
Have you tried uninstall and reinstall?



Using the Uninstall Utility for Avast Antivirus  >>  https://support.avast.com/en-eu/article/Uninstall-Antivirus-Utility

Also remove any trace of previous used AV  >>  https://support.avast.com/en-eu/article/Uninstall-other-antivirus


Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 10, 2018, 08:18:14 PM
I am having this same issue. I have tried both of bob3160's suggestions, but I ran into the same problems that kitsune-musume did. Likewise, the Uninstall Utility doesn't do anything.
Title: Re: Avast Free not updating
Post by: mchain on September 10, 2018, 08:29:50 PM
Did you try Pondus's suggestions?
Have you tried uninstall and reinstall?



Using the Uninstall Utility for Avast Antivirus  >>  https://support.avast.com/en-eu/article/Uninstall-Antivirus-Utility

Also remove any trace of previous used AV  >>  https://support.avast.com/en-eu/article/Uninstall-other-antivirus



See attached below <snip> is from Using the Uninstall Utility for Avast Antivirus above:  (Best to actually use/resd both links before you run avast uninstall)
Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 10, 2018, 08:32:37 PM
Like I said, the Uninstal Utility didn't do anything. I've done all suggestions provided. None have worked.
Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 11, 2018, 08:48:22 PM
Are there any other potential fixes I can try?
Title: Re: Avast Free not updating
Post by: bob3160 on September 11, 2018, 09:45:26 PM
You can follow the instructions here: https://forum.avast.com/index.php?topic=194892.0 (https://forum.avast.com/index.php?topic=194892.0)
Post the requested logs and let one of the Malware experts take a look.
Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 11, 2018, 10:42:31 PM
Here are the requested logs.
Title: Re: Avast Free not updating
Post by: bob3160 on September 11, 2018, 10:48:18 PM
Sass Drake has been notified.
Title: Re: Avast Free not updating
Post by: Sass Drake on September 12, 2018, 05:32:03 PM
It seems that Malwarebytes is a problem unless comnpatibility problem was already solved. Disable Malwarebytes Realtime protection and locse it. After that try again to update Avast.
Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 12, 2018, 06:41:17 PM
It seems that Malwarebytes is a problem unless comnpatibility problem was already solved. Disable Malwarebytes Realtime protection and locse it. After that try again to update Avast.

I'm not sure what you mean by this part.
Title: Re: Avast Free not updating
Post by: Pondus on September 12, 2018, 06:52:20 PM
Quote
  Disable Malwarebytes Realtime protection and locse it. 
My guess a typo and should be

"Disable Malwarebytes Realtime protection and close it"     ;)

Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 12, 2018, 06:55:01 PM
Quote
  Disable Malwarebytes Realtime protection and locse it. 
My guess a typo and should be

"Disable Malwarebytes Realtime protection and close it"     ;)

Well, I tried that, and it's still not updating.
Title: Re: Avast Free not updating
Post by: Pondus on September 12, 2018, 06:57:52 PM
And you did reboot before trying again?

Title: Re: Avast Free not updating
Post by: kitsune-musume on September 12, 2018, 07:04:26 PM
I closed Malware bytes, stopped Avast with services.msc then reopend it and retried to update the program. Still freezing...
Also when I'm rebooting Avast is in the same state than after closing it in services.msc. I actually can't reboot before stopping it.
Title: Re: Avast Free not updating
Post by: Pondus on September 12, 2018, 07:17:36 PM
Does it work if you uninstall malwarebytes and reboot?

Title: Re: Avast Free not updating
Post by: randomlyselectedname on September 12, 2018, 07:21:00 PM
And you did reboot before trying again?

I did. But I kept trying to update, just in case, and after the forth or fifth try, it finally seems to be updating as it should.
Title: Re: Avast Free not updating
Post by: kitsune-musume on September 12, 2018, 07:35:50 PM
And you did reboot before trying again?

I did. But I kept trying to update, just in case, and after the forth or fifth try, it finally seems to be updating as it should.

Maybe your problem is not the same as mine. When I try to update it freezes and I can't retry unless shutting it down by force.
Title: Re: Avast Free not updating
Post by: Pondus on September 12, 2018, 07:50:44 PM
Quote
Maybe your problem is not the same as mine. When I try to update it freezes and I can't retry unless shutting it down by force.     
FRST logs may show what and why .....


Title: Re: Avast Free not updating
Post by: mchain on September 12, 2018, 08:38:00 PM
Reboot?
Title: Re: Avast Free not updating
Post by: kitsune-musume on September 12, 2018, 09:16:56 PM
Here are the files.
Thank you
Title: Re: Avast Free not updating
Post by: Sass Drake on September 12, 2018, 11:43:37 PM
Try to disable ZoneAlarm antivirus/antispyware component if it is enabled.
EDIT: Sorry, I've haven't noticed that this are new logs from other user (kitsune-musume).


@kitsune-musume
Try with uninstalling MBAM and report results afterwards.

@randomlyselectedname
Try with uninstalling ZoneAlarm and report results afterwards.
Title: Re: Avast Free not updating
Post by: kitsune-musume on September 13, 2018, 08:46:34 PM
Here are the new files. Malwarabytes was uninstalled.
Thanks for your help.
Title: Re: Avast Free not updating
Post by: Sass Drake on September 14, 2018, 01:59:58 PM
I don't see anyhting problematic in logs.
Title: Re: Avast Free not updating
Post by: kitsune-musume on September 19, 2018, 12:08:43 PM
Hi,

I tried several different methods to get it to work and after some rebooting, updating Windows it seems to work now for Avast !
Thank you for all your help !

Kelly
Title: Re: [SOLVED] Avast Free not updating
Post by: Sass Drake on September 19, 2018, 05:36:56 PM
Try with uninstalling Malwarebytes.