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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 11, 2018, 10:26:29 PM

Title: [SOLVED] Can't update (HTTP server return an error)
Post by: REDACTED on September 11, 2018, 10:26:29 PM

Hello everyone,

I can not update the software nor the definitions.

What happens is that I click on Update, the completion bar is colored by a dash, but hangs after the DNS Resolving and Sending Statistics steps. This is what appears immediately after:

(https://snag.gy/jwkTWx.jpg)

Here's what I tried to do after looking in both the Italian and English forums of Avast:
> waited for two day and try again
> changed DNS (Google DNS)
> do a Repair and restart

I would like to avoid re-installation if possible (I remember the last time I did it was a very long and complicated thing).

Any suggestions?

Thanks so much,

Marco

PS: exscuse me if some message is not the same that you could find in Avast; they are translations from Italian

Title: Re: Can't update (HTTP server return an error)
Post by: Asyn on September 12, 2018, 05:10:30 AM

- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Can't update (HTTP server return an error)
Post by: REDACTED on September 12, 2018, 03:51:33 PM

hi Asyn,

I'm sorry for the lack of information, I'll provide them immediately:

> Version of Avast Free: 18.5.2342
> OS: Windows 7 Professional Service Pack 1
> Other security related software installed: ZoneAlarm (I tryed to pause it also)
> Which AV(s) did you use before Avast: none

Please let me know if you need other informations,

Marco

Title: Re: Can't update (HTTP server return an error)
Post by: bob3160 on September 12, 2018, 10:04:46 PM

Quote from: secrattivo on September 12, 2018, 03:51:33 PM

hi Asyn,

I'm sorry for the lack of information, I'll provide them immediately:

> Version of Avast Free: 18.5.2342
> OS: Windows 7 Professional Service Pack 1
> Other security related software installed: ZoneAlarm (I tryed to pause it also)
> Which AV(s) did you use before Avast: none

Please let me know if you need other informations,

Marco

I'll suggest that you start by updating to the latest version.
https://forum.avast.com/index.php?topic=221320.0 (https://forum.avast.com/index.php?topic=221320.0)

Title: Re: Can't update (HTTP server return an error)
Post by: REDACTED on September 13, 2018, 10:48:01 AM

It worked!

Thank you very much :)

Title: Re: [SOLVED] Can't update (HTTP server return an error)
Post by: Asyn on September 13, 2018, 10:56:09 AM

Thanks for the feedback.

Title: Re: [SOLVED] Can't update (HTTP server return an error)
Post by: bob3160 on September 13, 2018, 02:26:47 PM

You're welcome.