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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: _lexi on September 12, 2018, 09:35:34 AM

Title: Internet Security Smart Scan stuck on Performance Issues scan
Post by: _lexi on September 12, 2018, 09:35:34 AM

Hi there. Got a simple one for all of you:

I'm running the latest version of Avast Internet Security. Whenever I try to run a Smart Scan it gets stuck on the Performance Issues scan, showing 83% completion but not progressing any further.

I've tested the problem by leaving Smart Scan running for 20 mins, but the scan still won't run to completion. I can, however, use the "Stop Scan" button to end the scan. 

Smart Scan /will/ complete if I disable the performance issues component.

So, what action should I take in response to this?

1. Leave Avast alone and wait for a bug fix in the next version of Internet Security

2. Uninstall and reinstall Internet Security (using the Avast installer's "Repair" function has caused me problems in the past)

3. Something else

System: Windows 10 updated to the 11/Sept/2018 cumulative patch, Core 7700hq, 8GB RAM, no other malware/spyware detectors installed. Avast Internet Security 18.6.2349.

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: Asyn on September 12, 2018, 10:11:29 AM

Quote from: _lexi on September 12, 2018, 09:35:34 AM

Smart Scan /will/ complete if I disable the performance issues component.

Just keep it disabled - no big loss, imo.

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: _lexi on September 12, 2018, 10:27:06 AM

Thank-you very much for the swift reply  :)

Any idea why this is happening? Anybody with a different suggested solution?

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: Asyn on September 12, 2018, 10:53:37 AM

Quote from: _lexi on September 12, 2018, 10:27:06 AM

1. Thank-you very much for the swift reply  :)
2. Any idea why this is happening?

1. You're welcome.
2. Nope, it works for me.

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: _lexi on September 12, 2018, 11:02:30 AM

Okay. Well, I may reinstall, just to be on the safe side. At least I didn't get hit by the Web Shield bug that's been affecting so many people on these boards.

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: bob3160 on September 13, 2018, 03:53:09 PM

Quote from: _lexi on September 12, 2018, 11:02:30 AM

Okay. Well, I may reinstall, just to be on the safe side. At least I didn't get hit by the Web Shield bug that's been affecting so many people on these boards.

What webshield bug ???
Might be time to try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: yosh1968 on September 17, 2018, 03:51:04 AM

Hi, All. I have got the exact same issue. I tried both repairing Avast & Re-installing, but they never fix the issue. it seems that we have no choice, except disable the performance issues component. Hope they will fix soonest.

Title: Re: Internet Security Smart Scan stuck on Performance Issues scan
Post by: bob3160 on September 17, 2018, 02:46:40 PM

Quote from: yosh1968 on September 17, 2018, 03:51:04 AM

Hi, All. I have got the exact same issue. I tried both repairing Avast & Re-installing, but they never fix the issue. it seems that we have no choice, except disable the performance issues component. Hope they will fix soonest.

Considering the fact that you need to purchase the Cleanup component in order for it to do you any good,
disabling or even better, not installing it is a good idea.