Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Adrian168 on September 20, 2018, 01:05:45 PM

Title: Avast Internet Security 2018 - Web Shield Disabled
Post by: Adrian168 on September 20, 2018, 01:05:45 PM

I've paid 2 licenses Avast Internet Security 2018. I have ten years os Avast licence.
My computer isn't in risk?

What i have to do?


PS.  I have the last version Avast Internet Security 2018 (licensed).
My OS is Windows 7 64b Professional on HP Probook.
I had the same problem last month, i cleared computer with Avastclear.exe, i installed Avast Internet Security 2018.
I used Avast licenses from 2008. I'm very satified with this product.

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Asyn on September 20, 2018, 01:08:07 PM

- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Adrian168 on September 20, 2018, 01:13:09 PM

Now serious,
I have istalled HP Client Security. Windows Defender is OFF.
I use Opera Browser with VPN(sometimes activated)

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Adrian168 on September 20, 2018, 01:18:27 PM

I don't know if i used Avast  Premier before Avast Int. Sec. I am not sure.
Maybe my age... I understand that avastclear permit selection and delete.

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Asyn on September 20, 2018, 01:19:11 PM

First, be sure to get rid of all remnants of HP Client Security..!!

Then:
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Adrian168 on September 20, 2018, 01:20:42 PM

Thanks!
Be sure, i will do what you say!

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Asyn on September 20, 2018, 01:23:27 PM

You're welcome.

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Adrian168 on September 20, 2018, 01:46:19 PM

After the steps you indicated, it works. Web Shield is active. Thanks.
But what the last executable "Avast Remediation"? It's something you create last minute?

I hope this time Web Shield will function...

Thanks again!

Title: Re: Avast Internet Security 2018 - Web Shield Disabled
Post by: Asyn on September 20, 2018, 01:53:16 PM

NP and thanks for the feedback.