Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 22, 2018, 01:59:35 AM

Title: Can't cancel subscription.
Post by: REDACTED on September 22, 2018, 01:59:35 AM

If I try going through the digitalriver specific site, it refuses to recognize my email addy as valid when attempting to log into account management.

When I go through the avast support page, it refuses to recognize that all the info blocks are filled in so the submit button won't go active.

I am at the beginning of a 30 day trial and I already want your product off my computer. I do *not* want to be billed for it next month.

Title: Re: Can't cancel subscription.
Post by: schmidthouse on September 22, 2018, 02:15:11 AM

Hi
Have you done the process this way?
https://support.avast.com/en-ww/article/126/#artTitle (https://support.avast.com/en-ww/article/126/#artTitle)