Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Maxmilián on September 23, 2018, 12:00:59 PM

Title: Sandbox crashes when i want to open program.
Post by: Maxmilián on September 23, 2018, 12:00:59 PM
Title says all i will drop showcase out here.

Sandbox problem :
https://youtu.be/3kAobmm1rmo
as you can see normal start of program works but the sandbox one dont and program just crash it also dont even show the program.
i use windows 7 ultimate .
Title: Re: Sandbox crashes when i want to open program.
Post by: Maxmilián on September 23, 2018, 08:42:05 PM
BUMP
Title: Re: Sandbox crashes when i want to open program.
Post by: Asyn on September 23, 2018, 08:44:49 PM
- Which Avast..? (Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Sandbox crashes when i want to open program.
Post by: Maxmilián on September 24, 2018, 10:51:36 AM
- Which Avast..? (Pro/IS/Premier) Premier
- Which version..? - Windows 7 Ultimate Service Pack 1 64-bit
- OS..? (32/64 Bit..? - which SP/Build..?) 64
- Other security related software installed..? None
- Which AV(s) did you use before Avast..? none
Title: Re: Sandbox crashes when i want to open program.
Post by: Asyn on September 24, 2018, 10:54:05 AM
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: Sandbox crashes when i want to open program.
Post by: Maxmilián on October 13, 2018, 08:18:57 PM
didn't helped out
Title: Re: Sandbox crashes when i want to open program.
Post by: Asyn on October 13, 2018, 08:21:28 PM
Update to the latest version (18.7.2354): https://forum.avast.com/index.php?topic=222453.0
Title: Re: Sandbox crashes when i want to open program.
Post by: Maxmilián on October 13, 2018, 08:37:19 PM
it is updated and even for my friend sandbox doesen't work
Title: Re: Sandbox crashes when i want to open program.
Post by: Asyn on October 13, 2018, 08:40:48 PM
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Sandbox crashes when i want to open program.
Post by: Maxmilián on October 13, 2018, 08:54:30 PM
i just found i can run another applications but this one has blocked sandbox, and i need to start it somehow but how can i do it are there any sandbox settings?
Title: Re: Sandbox crashes when i want to open program.
Post by: BWhit on October 16, 2018, 03:40:52 PM
Hi Maxmilián,

When I've tried this, it appears that this behavior only occurs when you already have an instance of Steam running outside of Sandbox (as in the video you uploaded). Please try exiting the Steam client (including closing the application from the taskbar icon) before running it in Sandbox, and this should resolve the issue.