Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 29, 2018, 03:28:21 PM
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Hi,
I subscribed to the 60 days trial and now would like to cancel it? What should I do? Thanks
P.S. I already stopped the auto-renewal of my subscription, but cannot understand whether it was enough.
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Contact support: https://support.avast.com/contact/
Response time - Between 5 to 7 business days.
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Hi,
I subscribed to the 60 days trial and now would like to cancel it? What should I do? Thanks
P.S. I already stopped the auto-renewal of my subscription, but cannot understand whether it was enough.
Why would you not let the Trial complete; or uninstall the Trial and install the product you want. ???
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Hi,
I subscribed to the 60 days trial and now would like to cancel it? What should I do? Thanks
P.S. I already stopped the auto-renewal of my subscription, but cannot understand whether it was enough.
Why would you not let the Trial complete; or uninstall the Trial and install the product you want. ???
Hi,
because all the people I know who waited until the end of the trial were automatically debited.
Afterwards, they come here to find out how to get a refund :-\
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Hi,
I subscribed to the 60 days trial and now would like to cancel it? What should I do? Thanks
P.S. I already stopped the auto-renewal of my subscription, but cannot understand whether it was enough.
Why would you not let the Trial complete; or uninstall the Trial and install the product you want. ???
Hi,
because all the people I know who waited until the end of the trial were automatically debited.
Afterwards, they come here to find out how to get a refund:-\
Well that's never been my experience. ???
I've Trialed every product that Avast has offered (over the years) and have immediately gone to the email "they always send" to the address typed in the order (being careful to not have typos) and entered the "order portal" with the 'order ID and Password' provided in that email and immediately cancel the auto-renewal as per instructions also in the email.
Never been debited after following correct procedure!
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On the French avast forum I am monitoring, none of the people who accepted a first trial received an e-mail.
For good reason, this trial is not an order until it expires and the automatic renewal does not start until after the first payment.
However, it may be different in other countries.
Edit:of course as far i'am concerned (already a paying customer with account),if I want a trial for another avast product , I could ban it in my avast account.
Edit2:
P.S. I already stopped the auto-renewal of my subscription, but cannot understand whether it was enough.
Sorry, I didn't see that. :-[