Avast WEBforum

Other => General Topics => Topic started by: REDACTED on October 17, 2018, 09:54:16 PM

Title: Unintended Purchase
Post by: REDACTED on October 17, 2018, 09:54:16 PM

Hello,

I have an automatic renewal for an Avast subscription that renews every July. I have purchased no other products or subscriptions. Today I received an e-mail from my credit card company informing me of an $11.99 purchase that I did not order or unintentionally ordered. I tried to locate an order history page somwhere in Avast but could not find anything resembling an order history page.

I've checked my e-mails (including spam folder) and can find absolutely nothing on this purchase. Aside from my credit card notification I have absolutely nothing on this purchase. Does anyone know where I can find an order history page? I assume I'd start there if I would like this charge refunded..... or worse, the unintended subscription cancelled.

Any help?

Title: Re: Unintended Purchase
Post by: DavidR on October 17, 2018, 11:14:46 PM

Whilst I only use avast free and have no other avast paid products the sum of $11.99 doesn't appear to be one of the main avast antivirus products.

All I can suggest is checking in your my.avast.com account and open the Licenses section to see what licenses you have. 

If you find one there that isn't familiar you can then try the General: Orders & Renewals - FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle (https://www.avast.com/faq.php?article=AVKB24#artTitle) and see if there is a relevant section.