Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 20, 2018, 08:46:44 PM

Title: avast disappear
Post by: REDACTED on October 20, 2018, 08:46:44 PM

while i was on the web avast stop working. i try to fix reinstall but it dosent work. what can i do?

Title: Re: avast disappear
Post by: Asyn on October 20, 2018, 08:56:52 PM

Nothing to work with, provide details...

Title: Re: avast disappear
Post by: REDACTED on October 20, 2018, 09:07:19 PM

yesterday i installed avast for atrail. today i surfed on avs4you web site, suddenly a black screen for a second. avast icon disappeared. i ternd on the comp.. on safe mode and trided to fix it without any success.

Title: Re: avast disappear
Post by: Asyn on October 20, 2018, 09:11:28 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: avast disappear
Post by: REDACTED on October 20, 2018, 09:20:40 PM

- Which Avast..? Premier
- Which version..? - last
- OS..? -  32 Bit/ win 7 SP 1
- Other security related software installed..? -  iobit asc, win defender
- Which AV(s) did you use before Avast.. - avira

Title: Re: avast disappear
Post by: Asyn on October 20, 2018, 09:25:37 PM

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Second, get rid of Iobit stuff and disable WD.

Then:
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: avast disappear
Post by: REDACTED on October 21, 2018, 09:53:30 PM

hi, thank's alot. I've done all the guidelines and now everything is working properly.  :) :)

Title: Re: avast disappear
Post by: Asyn on October 22, 2018, 07:18:36 AM

You're welcome.