Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on October 23, 2018, 07:04:58 PM

Title: Deleted duplicates
Post by: REDACTED on October 23, 2018, 07:04:58 PM: I've just installed and did a scan for duplicates, it gave me a massive list and I stupidly agreed to remove the duplicates as it said it would delete same file names pictures etc, I've now found it did do this and has deleted years of files folders and pictures.
Does anyone know if you can undo this?
Title: Re: Deleted duplicates
Post by: schmidthouse on October 23, 2018, 07:12:51 PM: I don't have clean up installed.
Is there not an option to 'restore' or roll back changes?
Title: Re: Deleted duplicates
Post by: REDACTED on October 23, 2018, 10:06:37 PM: I couldn't find one, tried to contact avast but there is no direct contact to customer service to try and resolve this
Title: Re: Deleted duplicates
Post by: schmidthouse on October 24, 2018, 03:29:14 AM: Quote from: sidnodes01 on October 23, 2018, 10:06:37 PM
I couldn't find one, tried to contact avast but there is no direct contact to customer service to try and resolve this

I have attempted to contact help. Hopefully there will be a response. :)
Title: Re: Deleted duplicates
Post by: Asyn on October 24, 2018, 05:08:36 AM: -> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)
Title: Re: Deleted duplicates
Post by: schmidthouse on October 24, 2018, 05:32:10 AM: Quote from: Asyn on October 24, 2018, 05:08:36 AM
-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)

Thanks Asyn, I did recall a process explained one time way back but wasn't sure. ;)
Title: Re: Deleted duplicates
Post by: Asyn on October 24, 2018, 06:16:53 AM: Quote from: schmidthouse on October 24, 2018, 05:32:10 AM
Quote from: Asyn on October 24, 2018, 05:08:36 AM
-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)
Thanks Asyn, I did recall a process explained one time way back but wasn't sure. ;)
No problem pal.
Title: Re: Deleted duplicates
Post by: REDACTED on October 24, 2018, 10:05:57 PM: I can't find the icon (http://Screen Shot 2018-10-24 at 18.42.46)

This all thats on it
Title: Re: Deleted duplicates
Post by: Asyn on October 25, 2018, 04:42:02 AM: Hi, you need to attach your screenshot, else we can't see it.
Title: Re: Deleted duplicates
Post by: Stellarman on October 25, 2018, 09:59:02 AM: Quote from: sidnodes01 on October 23, 2018, 07:04:58 PM
I've just installed and did a scan for duplicates, it gave me a massive list and I stupidly agreed to remove the duplicates as it said it would delete same file names pictures etc, I've now found it did do this and has deleted years of files folders and pictures.
Does anyone know if you can undo this?

Hi,

could you please provide us more information about the product you have used to remove duplicates (e.g. name, version, screenshots would be also appreciated)?
I am asking because currently there is not a duplicate finder/remover feature in Avast Cleanup product so I don't really understand what you are referring to.

I would like to help you but in order to be able to do it I would need to know what we are talking about.

Thank you.
Title: Re: Deleted duplicates
Post by: REDACTED on October 25, 2018, 11:00:51 AM: I've looked in applications and it's Avast Clean up ver: 2.0
Title: Re: Deleted duplicates
Post by: Asyn on October 25, 2018, 11:11:56 AM: Quote from: sidnodes01 on October 25, 2018, 11:00:51 AM
I've looked in applications and it's Avast Clean up ver: 2.0
Well, that explains it, you're using the Mac version... ;)
Ask here: https://forum.avast.com/index.php?board=5.0
Title: Re: Deleted duplicates
Post by: REDACTED on October 25, 2018, 02:39:47 PM: Sorry, I didn't realise there was different types!
Title: Re: Deleted duplicates
Post by: Asyn on October 25, 2018, 02:44:07 PM: Quote from: sidnodes01 on October 25, 2018, 02:39:47 PM
Sorry, I didn't realise there was different types!
No problem. :)