Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fredra on January 08, 2004, 05:35:30 PM
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Hi folks
Some background.
I had to do a complete format of a laptop and re-installed Windows XP, then installed AVAST.
Input registration key went fine, with blue ball spinning..all seems fine.
When I "Turn Off" XP, I get a application error about ASHSERV.EXE not being able to access some memory space...click "OK" to close application. Whether I click "OK" or not, it goes away and XP closes.
Can anyone provide a reason for this happening and/or a possible fix to prevent it from happening.
Any help would be appreciated.
Thanks
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Can you post the exact error message (with all the possible information), please?
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is your xp updated? because some microsoft hotfixes correct shutdown troubles
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Hi Ogw
Yes, all critical updates were done before installing AVAST (forgot to mention that.. sorry)
Hi igor
That I will try to do..it is on the screen for 10 secs, so I have to write fast, or repeatedly do a shutdown to get all the information. I will make sure I come back with that information.
Your input is appreciated.
Thanks
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fredra, isn't there anything in the windows events (start > administrative tools > events)? maybe you have your answer there without the need for copying it.
as i can see at the settings, avast seems to have a log viever/generator too, but you may know more than i'm just a newbie.
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Hi Ogw
It stopped doing it a few times, then for some reason started again.
Here is the error message.
0x77F58DDF referenced memory at 0x000000 the memory could not be written. Press "OK" to end application.
If I don't press "OK" it goes away and the laptop shuts down.
I will take a look at the "event viewr" to see if there is any notification, but I doubt it as it is after XP says it is saving settings.
Thanks
Any further insight would be appreciated.
Cheers
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Does anyone have any ideas for this or why it is happening? ::)
Thanls
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Hi there
have u tried to repair avast
If not try Control panel>add remove programs>avast>change/remove option and select repair from that menu.
Hope it helps
:)
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Hi Ash
I will try that...thanks.
Your help is appreciated.
If you don't mind, I will report back after doing that and rebooting a few times.
Cheers
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Hi Ash
I will try that...thanks.
Your help is appreciated.
If you don't mind, I will report back after doing that and rebooting a few times.
Cheers
fredra, I have other threads with avast! and your answer could be useful to 'study' my troubles. I'm waiting for them. Very thanks. ;)
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You are welcome.
I am looking at the dependency service that AVAST requires. It is a slow process, as I have to turn them "ON" if they are "OFF".(one at a time) .run testing for a few days and see the results. If no impact, then reverse the process.
So far I am taking a deliberate approach to finding the possible solution for my specific situation. So far I have no answers, but I will keep digging until I run out of patience.
Cheers
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The error you are getting is refering to bad ram (0x77F58DDF) Test the ram with a prog like you can find here http://www.simmtester.com/
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Sorry posted the wrong address :( Here is the correct one http://hcidesign.com/memtest/download.html
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Hi Artras
Good point....appreciated.
I will check that ASAP and report back.
Thanks
Cheers
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HW problem? Very hardly...
It seems to be a problem in avast, but since it only appers when you shut down the computer, it's very difficult to diagnose it...
Please look to the folder <avast>\data\log, do you see any file which names start with unp there?
Thanks
Vlk
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Hi Vik
Thanks for the advice.
I did not find any file with that folder starting with "unp", however, I found a text file "aswMaiSv" with the following:
(Note I have removed the name of the ISP)
01/12/04 16:23:18: Started
01/12/04 16:23:22: Build 4.1.319
01/12/04 16:23:22: Using WinSock 2.0
01/12/04 16:23:22: WSAAccept not loaded
01/12/04 16:23:23: UseDefaultSmtp settings changed 0(0x00000000)
01/12/04 16:23:23: POP Start settings changed: 1(0x00000001)
01/12/04 16:23:23: POP Default server settings changed: pop.<ISP NAME> 110
01/12/04 16:23:23: POP Listen settings changed: 127.0.0.1 110
01/12/04 16:23:24: SMTP Start settings changed: 1(0x00000001)
01/12/04 16:23:24: SMTP Default server settings changed: smtp.<ISP NAME> 25
01/12/04 16:23:24: SMTP Listen settings changed: 127.0.0.1 25
01/12/04 16:23:24: IMAP Start settings changed: 1(0x00000001)
01/12/04 16:23:24: IMAP Listen settings changed: 127.0.0.1 143
Strange....why do I have "IMAP" when I use "POP" and "SMTP" from my ISP?
Your feedback would be appreciated.
Thanks
Cheers
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It only means that the Internet Mail provider is listening on the IMAP port as well (in case you use it). I think it can be disabled somewhere in the ini file, but it's certainly not the problem here.
This is the log of the Internet Mail provider - which won't help us much here. If there were any of the unp* files, it would tell us more (it would be a file describing avast! problem/crash).
Did you find any relation of the problem to the particular avast! settings? Is there anything (that might be connected to the problem) in the avast! log (using the Log Viewer), or in the Windows Event Viewer?
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I think I may also have this problem, I've occasionally been getting errors at shutdown which mention something unable to write to memory but I'm so busy I hadn't got around to asking on the forum about it. I don't know how to use the event viewer but I did look for files beginning with UNP and I found one named unp25558. I hope this helps.
I'll look into the suggestions to test my ram and repair Avast.
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Is the date of the unp25558 file right? I mean, is it recent and could it be one of the "shutdowns"? (Just asking if the file isn't a year old, for example).
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I still can't find anything in Event Viewer or the AVAST log files. There is no "UNP" files to be found on the drive...I am lost.
I did a memtest which showed no errors with the memory.
This error is so intermittent, sometimes I don't see it at all, and other times it appears.
When I do a test of the 'email" avast does pop up and inform me that the mail is infected and it also did the automatic update for the latest updates, so it IS working.
This is rather strange.
Cheers
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I still can't find anything in Event Viewer or the AVAST log files. There is no "UNP" files to be found on the drive...I am lost.
I did a memtest which showed no errors with the memory.
This error is so intermittent, sometimes I don't see it at all, and other times it appears.
When I do a test of the 'email" avast does pop up and inform me that the mail is infected and it also did the automatic update for the latest updates, so it IS working.
This is rather strange.
Cheers
Fredra, don't worry... sometimes (I mean, always) Windows is not a deterministic system! :-\
We will be here if you need help and the problem appears again. Luck. 8)
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Is the date of the unp25558 file right? I mean, is it recent and could it be one of the "shutdowns"? (Just asking if the file isn't a year old, for example).
The date the file was last modified was 1st Nov 03, maybe my fault because sometimes I can put these things off. :-\ I haven't had the error message come up in a while and when it did it only flashes up briefly like fredra's example.
If someone could advise me on using event viewer/another solution that would be great, anything I can do to figure out what it is...
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I received what looks like the same error again when shutting down yesterday (15/01/04) same stuff about not able to write to memory...
I looked in my avast folder and another file called unp29343 has appeared, can anyone shed some light on this?
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Send me the unp29343 file, please. It contains the crash dump.
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Ahhhhh...thanks notdarkyet...this maybe the light at the end of the tunnel.
That 'unp' file may give us clues to the problem and Vik maybe able to provide some solutions.
I wish mine would generate a 'unp' file....lol
Cheers
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I sent the file to Igor at glucksmann @ asw.cz.
Would the file contain any personally identifiable data of mine or just avast data?
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Would the file contain any personally identifiable data of mine or just avast data?
It's a list of avast! loaded modules plus small pieces of memory in the region where the crash occurred (in this case, in XP kernel). So, nothing personal. The only "personal" things might be your OS version, CPU type and memory and the computer name. You can check yourself, it's a text file.
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Would the file contain any personally identifiable data of mine or just avast data?
No, the file is safe to send to Alwil company ;D
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My system couldn't open the file because it didn't know what prog it was created in, :( anyone know how I can view it?
Thanks.
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Notepad
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Update from this user.
I had a small spare box and I installed W2K, Office 2000 and hooked it up to my router to get internet access. Then I installed AVAST with no problems.
None on installation and none when exiting W2k...no ashserv error message.
Now I do recognize that I am dealing with two different operating systems, but I wanted to rule out any flawed or missed installation steps, which I may have missed when I did the installation on my laptop.
I have no "unp" files, and the update went smoothly.
I am still trying here...not given up yet.
Hey Vik?...did you see/find anything in 'notyetdark's' unp file to shed any light on this particular error message from "ashserv"?
Thanks for your help guys.
Cheers :)
Update...I uninstalled AVAST (using add/remove and the removal program), now we will see whether I still get these errors at shutdown.
Wish me luck ::)
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I gave up and removed AVAST as I couldn't fix the 'error' I was getting from "ashserv" on closing XP.
I have to admit that I did like AVAST and it did work. I was even tolerating the slow shutdowns in XP, however, I couldn't find the problem with the error mesage.
Thanks to all who tried to help, the assistance was appreciated.
Cheers
P.S. If I ever change my laptop for a newer one, I will reinstall AVAST on the new laptop.
Moderators may feel free to remove this thread...thanks ::)
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Did it happen even with the 4.1.335 update?
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Sorry Vik...I was editing and didn't see your post.
I didn't try the 4.1.335 update.
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Well there's a small chance that the new update could've fixed the problem. ;)
Never mind...
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Also, the update do fix the memory errors on shutdown of some programs on xp, isn't exactly listed as such i don't think and its also in one of the non critical updates. had a similar problem when some ati software, there was a fix for some other program that also fixed this listed on the ati support site. but one of the non-critical updates for xp worked too.
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I found some unp files in the log folder, latest one unp2006 7-feb-04.
Although I have never seen any error messages or had any problems with Avast! The PC hardly ever crashes either.
The logs seem to be created at shutdown time every few days.
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Fault source
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C:\Program Files\Alwil Software\Avast4\ashserv.exe caused an Access Violation at location 77fcc992 in module ntdll.dll Writing to location 00000000.
I can send more details...