Avast WEBforum

Avast Products => Avast Mobile Apps => Topic started by: D51 on October 25, 2018, 01:35:46 AM

Title: Can't activate on mobile device - Requested DL Product License Can't Be Verified
Post by: D51 on October 25, 2018, 01:35:46 AM
I have installed on android.

When I enter my activation key at voucher box under 'Remove Ads', it says Voucher not found. Check the code and try again.

I copied from my email order confirmation.

I requested a License to download, and when I click it on my Mac it says Product License Can't Be Verified on Interface.

How do I activate on my Android?
Title: Re: Can't activate on mobile device - Requested DL Product License Can't Be Verified
Post by: Asyn on October 25, 2018, 05:34:11 AM
-> https://support.avast.com/article/Troubleshoot-activation
Title: Re: Can't activate on mobile device - Requested DL Product License Can't Be Verified
Post by: D51 on October 25, 2018, 11:12:32 AM
I signed in on my android Avast App.

Although it still says upgrade?

How do I activate particular features, I have full license license to..

Title: Re: Can't activate on mobile device - Requested DL Product License Can't Be Verified
Post by: Tereza V. on October 25, 2018, 07:16:59 PM
Hi, please try to reconnect your device to the account:
- open the app → tap on Menu → Avast Account → Disconnect → Sign out
- select exactly the same method for login you use on my.avast.com (with Google, Facebook, or E-mail)
- follow on-screen instructions to link the app to your My Avast Account
Tereza*Avast