Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 26, 2018, 12:50:50 PM

Title: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: REDACTED on October 26, 2018, 12:50:50 PM

I've been trying to run Selenium Firefox python driver in a python Conda environment. Avast deemed it unsafe and it ended up in the Virus chest. I was wondering where the python executable in the Conda environment went and tried to reinstall it and other stuff but Avast does not permit to have the same file in the same folder anymore since it is in the Virus Chest.

I've tried to delete it from the chest and it does not do anything. Trying to restore it yields "This file cannot be restored". So the file remains in the Virus Chest and I can't do anything about it.

What can I do to either restore the file or remove it from the chest?

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: Pondus on October 26, 2018, 03:32:01 PM

can you send and report as false positive from avast chest?

https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: REDACTED on October 27, 2018, 02:50:12 PM

I've tried it but it says "Something went wrong, please try again later." So I can't do that.

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: Asyn on October 27, 2018, 03:40:41 PM

Please post a screenshot.

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: REDACTED on October 27, 2018, 06:16:05 PM

Here are the screenshots:

https://imgur.com/a/cRWrGKD (https://imgur.com/a/cRWrGKD)

https://imgur.com/a/qNFlUK8 (https://imgur.com/a/qNFlUK8)

Should I also include what happens if I try to restore the file? It literally just says

"Whoops, error occured."
"This file can't be restored."

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: Asyn on October 27, 2018, 06:16:59 PM

Please attach your screenshot(s), some of us don't follow external links. ;)

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: REDACTED on October 27, 2018, 06:58:20 PM

I can't figure out how to attach images.

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: Asyn on October 27, 2018, 07:01:59 PM

(http://www.mcshield.net/personal/magna86/Images/avast_1.png)

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: REDACTED on October 27, 2018, 07:04:09 PM

Here they are.

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: Asyn on October 27, 2018, 07:13:25 PM

OK, IDP detections can't be restored now, but the devs are working on it...
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Title: Re: Virus Chest blocks a file. Cannot restore it nor delete.
Post by: Raphael10 on March 03, 2023, 10:04:49 AM

I have the same problem. The last post here is from 2018. Can it be solve now? I need spyder. So how can I get it running again?