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Consumer Products => Avast Mac Security => Topic started by: REDACTED on October 28, 2018, 05:53:18 PM

Title: Avast security scans Time Capsule backups
Post by: REDACTED on October 28, 2018, 05:53:18 PM

The File Shield part of the application is constantly scanning the Time Machine backups which is slowing the machine, slowing backups, and constantly reporting the same files over and over again as "infected".  Part of the problem is that the "infected" file is moved to the chest, the chest is then backed up by Time Machine, and then the Time Machine backup is scanned, the infected file is found again, and moved to the chest again, and then backed up again, and over and over and over.  The other part of the problem is that there is no way to tell the program to NOT
scan the Time Capsule volume.  The file path "/volumes/Time Machine Backups" does not appear in the list of paths that can be excluded and there is no way to put it in manually.

Title: Re: Avast security scans Time Capsule backups
Post by: ondrej.kolacek on October 29, 2018, 06:53:59 PM

Hello,

You can add the file to File Shield's excluded paths via GUI->Preferences->Shields->Settings in FileShields part, click +, press cmd + shift + G and enter the path manually.

This is indeed annoying and we will fix this ASAP.

Thanks for reporting this.

Kind regards,

Ondrej Kolacek

Title: Re: Avast security scans Time Capsule backups
Post by: ondrej.kolacek on November 01, 2018, 10:39:41 AM

Hello,

just a followup - yesterday we have updated the configuration and this should no longer happen

Kind regards,
Ondrej Kolacek