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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 08, 2018, 11:42:04 PM

Title: Thunderbird fails download new emails with Avast installed
Post by: REDACTED on November 08, 2018, 11:42:04 PM

I do computer work for "older people" and I have had 3 people recently call me saying they could not download emails.
Knowing a bit about computers I usually suspect their AV program, not always Avast, but lately it has been Avast.  So I uninstall the free one, run the clear program, reboot, start their Thunderbird and it downloads the emails, then I reinstall Avast and it works.
Any thoughts?
Thanks

Title: Re: Thunderbird fails download new emails with Avast installed
Post by: Asyn on November 09, 2018, 06:13:54 AM

If they don't keep their Avast and TB updated, it might be a cert issue.

Title: Re: Thunderbird fails download new emails with Avast installed
Post by: Pondus on November 09, 2018, 07:28:04 AM

Quote

Any thoughts?

Use webmail   ;)

Title: Re: Thunderbird fails download new emails with Avast installed
Post by: mchain on November 09, 2018, 07:29:28 AM

Quote from: Pondus on November 09, 2018, 07:28:04 AM

Quote

Any thoughts?

Use webmail   ;)

Yep.  Best option for support there is.