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Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: carver Smith on November 08, 2018, 11:42:04 PM

Title: Thunderbird fails download new emails with Avast installed
Post by: carver Smith on November 08, 2018, 11:42:04 PM
I do computer work for "older people" and I have had 3 people recently call me saying they could not download emails.
Knowing a bit about computers I usually suspect their AV program, not always Avast, but lately it has been Avast.  So I uninstall the free one, run the clear program, reboot, start their Thunderbird and it downloads the emails, then I reinstall Avast and it works.
Any thoughts?
Thanks
Title: Re: Thunderbird fails download new emails with Avast installed
Post by: Asyn on November 09, 2018, 06:13:54 AM
If they don't keep their Avast and TB updated, it might be a cert issue.
Title: Re: Thunderbird fails download new emails with Avast installed
Post by: Pondus on November 09, 2018, 07:28:04 AM
Quote
Any thoughts?
Use webmail   ;)


Title: Re: Thunderbird fails download new emails with Avast installed
Post by: mchain on November 09, 2018, 07:29:28 AM
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Any thoughts?
Use webmail   ;)
Yep.  Best option for support there is.