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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 09, 2018, 11:23:22 AM

Title: Browser-Add-on with bad reputation
Post by: REDACTED on November 09, 2018, 11:23:22 AM
Hi, I'm the product manager of a browser plugin called TRAVIC-Sign. This plugin communicates with a card-reader connected with the PC in order to create a secure signature to a request. A customer  told us, that "Avast Free Antivirus" determined this plugin as an add-on with bad reputation. Now I'm looking for a description which functionality of our plugin leads your software to that categorization. Could anybody help me?
Title: Re: Browser-Add-on with bad reputation
Post by: Pondus on November 09, 2018, 11:41:11 AM
Support: Avast file whitelisting
https://www.avast.com/faq.php?article=AVKB229#artTitle

Support: Avast Clean Guidelines
https://www.avast.com/faq.php?article=AVKB228#artTitle

support and FAQ  https://support.avast.com/





Title: Re: Browser-Add-on with bad reputation
Post by: REDACTED on November 09, 2018, 11:58:11 AM
thx
Title: Re: Browser-Add-on with bad reputation
Post by: GuinnessTrinker on January 15, 2019, 06:25:07 PM
This problem is not solved yet.

Is there any option to whitelist this addon inside avast free ??


Source:
https://www.santander.de/privatkunden/service-kontakt/information/online-banking-app/online-banking/plugin.html (https://www.santander.de/privatkunden/service-kontakt/information/online-banking-app/online-banking/plugin.html)
Title: Re: Browser-Add-on with bad reputation
Post by: bob3160 on January 16, 2019, 01:54:52 PM
Quote from: GuinnessTrinker on January 15, 2019, 06:25:07 PM
This problem is not solved yet.

Is there any option to whitelist this addon inside avast free ??


Source:
https://www.santander.de/privatkunden/service-kontakt/information/online-banking-app/online-banking/plugin.html (https://www.santander.de/privatkunden/service-kontakt/information/online-banking-app/online-banking/plugin.html)
Reported to Avast. Let's see if that helps.
Title: Re: Browser-Add-on with bad reputation
Post by: GuinnessTrinker on January 16, 2019, 08:41:04 PM
Quote from: chw2 on November 09, 2018, 11:23:22 AM
Now I'm looking for a description which functionality of our plugin leads your software to that categorization. Could anybody help me?

I dont think avast sw gives that bad reputation.
Users of Firefox can do that:

https://addons.mozilla.org/de/review_guide (https://addons.mozilla.org/de/review_guide)

But I cant find any thread about Travic-Sign ;-(