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Avast Products => Avast Mobile Apps => Avast Mobile Security for Android => Topic started by: Nitheeshpai on November 12, 2018, 02:58:46 PM

Title: Avast marks my App as malicious?!
Post by: Nitheeshpai on November 12, 2018, 02:58:46 PM
Hi,

I build apps at Yulu bikes, a bike-sharing company based out of India. Our end goal is a traffic free and green environment. Recently few of our users have said that Avast marks Yulu app as malicious in its scan. Could you throw some light on this? I have already raised a false positive on the portal.

Waiting for your response.

Cheers,
Nitheesh
Title: Re: Avast marks my App as malicious?!
Post by: Tereza V. on November 13, 2018, 09:30:25 AM
https://support.avast.com/en-us/article/229/
Title: Re: Avast marks my App as malicious?!
Post by: Nitheeshpai on November 13, 2018, 09:44:22 AM
I have submitted the details for whitelisting.
Title: Re: Avast marks my App as malicious?!
Post by: Nitheeshpai on November 14, 2018, 09:01:30 AM
I have followed all the steps mentioned. Also here is the virusTotal link : https://www.virustotal.com/#/file/bb4c7ec304d8afe99fc83020cc0c45e00664ba858f1533f7742e1978402d6120/detection

Please resolve the issue ASAP guys. Our users are affected by this false flagging. Avast itself has marked us safe in the virustotal scan, then why is it being flagged as malicious is user phones?
Title: Re: Avast marks my App as malicious?!
Post by: Tereza V. on November 14, 2018, 07:32:42 PM
Colleagues from virus lab will have a look at it.