Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: billygoat59 on November 16, 2018, 11:37:08 AM

Title: Not updating
Post by: billygoat59 on November 16, 2018, 11:37:08 AM

After updating 3 computers to version 18.8.2356 through GUI.
None of the computers has connected to my account all are showing yesterday. ???

Title: Re: Not updating
Post by: =Snake= on November 16, 2018, 11:41:41 PM

Quote from: billygoat59 on November 16, 2018, 11:37:08 AM

After updating 3 computers to version 18.8.2356 through GUI.

It doesn't matter, how you update! Today I dated only 1 up, which registration ended on April 2019 before.
Avast (free) deleted it instead of updating that. Now I have nothing and shall connect to 'my.avast.com'. But for what??? To login to my account? That didn't change nothing!!!

Title: Re: Not updating
Post by: billygoat59 on November 17, 2018, 10:47:07 AM

Quote from: billygoat59 on November 16, 2018, 11:37:08 AM

After updating 3 computers to version 18.8.2356 through GUI.
None of the computers has connected to my account all are showing yesterday. ???

After 24 hours, the  3 computers are now connecting to my account again.
Seems weird ???

Title: Re: Not updating
Post by: Asyn on November 17, 2018, 10:54:29 AM

-> https://support.avast.com/article/210/ (Account FAQ)

Title: Re: Not updating
Post by: billygoat59 on November 17, 2018, 11:16:14 AM

Quote from: Asyn on November 17, 2018, 10:54:29 AM

-> https://support.avast.com/article/210/ (Account FAQ)

That dosn't  work for me.

If I do a clean install, the only way I can connect to my account.
I must open my account and download install file from there.
During install I am asked if I want to connect to my account by ticking a check box.

I have have tried numerous times using both on line and offline installers, none of my computers appear in my account.