Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Benjamin198 on November 23, 2018, 11:41:04 PM
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My server was hit with Ransome software even though all your shields where running. now I've lost everything. Guess I'll have to reinstall the OS, and cut my losses, all 100 TB's of loses.
Good work! >:(
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You know what? The more I think about this, the more angry I get! You charge me almost a hundred dollars for your security and it didn't work! WTF! I'm really upset with your company right now. There is a shield specifically geared towards this type of hack and it failed. What a disappointment.
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There is no 100% The virus (infection) always comes first and the protection always comes afterwards.
Someone is always first to run into something brand new and when that happens, they get infected.
This is the main reason why one should, on a regular basis, create image backups.
https://youtu.be/m5h9Kug5HTI (https://youtu.be/m5h9Kug5HTI)
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There is no 100%
https://youtu.be/m5h9Kug5HTI (https://youtu.be/m5h9Kug5HTI)
In other words , you , the customer, pay the money, and we, the company, assume no liability...
This has to be a wonderful way of doing business...
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There is no 100%
https://youtu.be/m5h9Kug5HTI (https://youtu.be/m5h9Kug5HTI)
In other words , you , the customer, pay the money, and we, the company, assume no liability...
This has to be a wonderful way of doing business...
That's the way it's always been with all companies.
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My server...
Hi, the consumer version doesn't support any server OS.
Which Avast version and server OS are we talking about..?
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My server...
Hi, the consumer version doesn't support any server OS.
Which Avast version and server OS are we talking about..?
Regardless of the version used, it wouldn't change the outcome or the answer. :)
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There is no 100%
https://youtu.be/m5h9Kug5HTI (https://youtu.be/m5h9Kug5HTI)
In other words , you , the customer, pay the money, and we, the company, assume no liability...
This has to be a wonderful way of doing business...
I've been interested in and used many different "Security Software Programs" and the internet over many many years and have yet to find ONE (1) Anti-Virus (malware program) that claims 100% guarantee from infection.
It is an impossible Reality.......!
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There is no 100%
https://youtu.be/m5h9Kug5HTI (https://youtu.be/m5h9Kug5HTI)
In other words , you , the customer, pay the money, and we, the company, assume no liability...
This has to be a wonderful way of doing business...
That's the way it's always been with all companies.
Not really, see here: Comodo Internet Security Complete 4.0 Backs Best Virus Protection Claim With $500 Guarantee
https://www.comodo.com/resources/home/newsletters/jun-10/technical-news.php
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Maybe you need to learn to read. Where does it say that it offers 100% protection ???
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Maybe you need to learn to read. Where does it say that it offers 100% protection ???
What Comodo does say is , if we cannot protect you, we will offer $500 in compensation for the damage produced by the lack of protection
What do you say is, if Avast cannot protect you, well....that it, suck it up!
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Maybe you need to learn to read. Where does it say that it offers 100% protection ???
What Comodo does say is , if we cannot protect you, we will offer $500 in compensation for the damage produced by the lack of protection
What do you say is, if Avast cannot protect you, well....that it, suck it up!
What I said that you can't rely on simply your AV. You need to always have a backup ready in case your AV fails or, your HD etc. crashes.
Your computer, your choice. Comodo will certainly never be my choice. :(
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My apologies, when I say server, I miss spoke. Although a do have a "server-like" application running, to allow me access to my media when I am at work, or from my phone, the computer in question is not really a server.
I should also mention that although I did have ports facing the internet to access my media, these libraries where behind some heavy encryption. The computer in question, didn't have any RDP ports open. The probken here is that the Ransomware encrypted over 100 TB of DVR and ripped blurays files and at no time did Avast even catch that 100 TB of information was being changed all at once. Blah!!!!
I don't expect avast to be perfect, but it was 100TB of information being changed consecutively, that isn't a red flag to avast???
That type of Ransomware isn't cutting edge.
Infact, the application itself even altered system files so in reboot I lost my ability to access windows altogether. But the hackers made sure to leave "Readme" files all over my drives, so when I looked at the encrypted files I still knew how to send them Bitcoin.
So, yeah, I'm still a little angry about the whole thing.
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WOW! Obviously their advertisement is bordering on false when it says:
Hackers demand an average of $643 from ransomware victims. Ransomware Shield keeps your most important files from being encrypted and held hostage, and lets only trusted apps alter them in any way.
How in the world did Avast not detect 100TB to be encrypted. On my renewal date this will make a difference for me whether to renew or not especially since it looks like Avast increased the price from my last renewal.
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How in the world did Avast not detect 100TB to be encrypted.
Was ransomwareshield correctly set up?
Ransomware Shield - FAQs >> https://support.avast.com/en-ww/article/Antivirus-Ransomware-Shield-FAQ
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I have my Ransom Shield always set on 'Strict' and have had no problems.
One would have to see specific OS details and events analysis to confirm Avast was at issue.
Don't know :-\
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I have my Ransom Shield always set on 'Strict' and have had no problems.
One would have to see specific OS details and events analysis to confirm Avast was at issue.
Don't know :-\
Ultimately, prevention starts at home with regular image backups.:)
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I have my Ransom Shield always set on 'Strict' and have had no problems.
If you would have have ONE RANSOMWARE PROBLEM while using Avast!, probably you will not have been here anymore...
Usually people do not have TWO ransomware problems in their life.
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I have my Ransom Shield always set on 'Strict' and have had no problems.
If you would have have ONE RANSOMWARE PROBLEM while using Avast!, probably you will not have been here anymore...
Usually people do not have TWO ransomware problems in their life.
You're correct. Many people prepare for a disaster before it actually happens.
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Ultimately, prevention starts at home with regular image backups.:)
We get it you have made that point multiple times in this thread, but prevention is not what this thread is about. 100TB of media content encrypted with Avast's Ransom Ware shield active in addition to encrypting Windows OS files that prevented a proper start up. The backup card is always being played after a disaster or failure and it should be part of regular maintenance and upkeep. But how do you handle 100TB of lost content with some of it being unique.
I feel for the OP and he seems to be savvy enough to handle his setup, that he had paid for Avast Premium and used it for some time tells you that he was not a Newb but actually aware of how to do online business.
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I use a 'layered' security profile and have more then one security solution to cover every attack surface. I don't just use Avast. From my perspective that's the "prevention component" of my Security Strategy.
I use Image Backup for the "Cure" in the event of my Security profile gets compromised.
To date that has not happened however that's no guarantee it won't happen in the future....
With new attacks daily nothing is 100% in this game. :)
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Ultimately, prevention starts at home with regular image backups. :)
We get it you have made that point multiple times in this thread, but prevention is not what this thread is about. 100TB of media content encrypted with Avast's Ransom Ware shield active in addition to encrypting Windows OS files that prevented a proper start up. The backup card is always being played after a disaster or failure and it should be part of regular maintenance and upkeep. But how do you handle 100TB of lost content with some of it being unique.
I feel for the OP and he seems to be savvy enough to handle his setup, that he had paid for Avast Premium and used it for some time tells you that he was not a Newb but actually aware of how to do online business.
There's a good reason for having made the point numerous times. Most people don't listen till it's too late and then they cry. Usually the cry isn't "I should have listened to your advice". Usually its a complaint about either the fact that the infection wiped out everything and my AV didn't stop it or, that "damn" hard drive shouldn't have crashed already.
For me, this is now the start of the 10th year of doing presentations for Avast ( https://forum.avast.com/index.php?topic=78426.0 (https://forum.avast.com/index.php?topic=78426.0) ) and getting the point about doing regular backups, is still stressed in each presentation. Most folks only start a regular backup regiment after they've suffered a loss.
It's your computer and your loss. Blaming your AV because you ran into a new infection may make you feel better but, it's not going to get your lost data back.
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There's a good reason for having made the point numerous times. Most people don't listen till it's too late and then they cry. Usually the cry isn't "I should have listened to your advice". Usually its a complaint about either the fact that the infection wiped out everything and my AV didn't stop it or, that "damn" hard drive shouldn't have crashed already.
You still don't get it and regurgitate the backup bit and no 100% protection. WE KNOW AND AGREE WITH THAT. All your comments in this thread have been like that, of no help, unsympathetic and with no feeling for the loss that the OP experienced. The OP posted here to share his experience and highlight a flaw in Avast Premium, for which Avast should be grateful.
There is only one conclusion that can be drawn from your comments. "You are in damage control mode" for Avast. This was not a sophisticated attack with cutting edge Ransomware. When an application itself alters system files plus encrypts in one continuous go 100TB of content and the Avast protection ignores this, then Avast with it's marketing advertisement claim "Protection against Ransomware" is at best misleading. As a result you come to this thread and try to control the damage by saying "If you had backed it up you would be OK."
Not ones did you express sympathy for the loss that the OP experienced, not once did you acknowledge that Avast in this out of the norm action and process should have red flagged this activity instead you hide behind the no AV is 100%. We all know that and setup our systems and maintenance accordingly. This looks more like Avast's protection when dealing with Ransomware is very minimal.
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There's a good reason for having made the point numerous times. Most people don't listen till it's too late and then they cry. Usually the cry isn't "I should have listened to your advice". Usually its a complaint about either the fact that the infection wiped out everything and my AV didn't stop it or, that "damn" hard drive shouldn't have crashed already.
You still don't get it and regurgitate the backup bit and no 100% protection. WE KNOW AND AGREE WITH THAT. All your comments in this thread have been like that, of no help, unsympathetic and with no feeling for the loss that the OP experienced. The OP posted here to share his experience and highlight a flaw in Avast Premium, for which Avast should be grateful.
There is only one conclusion that can be drawn from your comments. "You are in damage control mode" for Avast. This was not a sophisticated attack with cutting edge Ransomware. When an application itself alters system files plus encrypts in one continuous go 100TB of content and the Avast protection ignores this, then Avast with it's marketing advertisement claim "Protection against Ransomware" is at best misleading. As a result you come to this thread and try to control the damage by saying "If you had backed it up you would be OK."
Not ones did you express sympathy for the loss that the OP experienced, not once did you acknowledge that Avast in this out of the norm action and process should have red flagged this activity instead you hide behind the no AV is 100%. We all know that and setup our systems and maintenance accordingly. This looks more like Avast's protection when dealing with Ransomware is very minimal.
Damage control ??? Bull. If sympathy would get his files back, it would have been the first and last part of my post.
At this point his only solution is to wait till a public key for his infection becomes available at which time he/she can restore the files currently encrypted.
Or, pay the requested ransome. Till then, start over. Life goes on and hopefully the experience will sink in the importance of being prepared.
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Damage control ??? Bull. If sympathy would get his files back, it would have been the first and last part of my post.
At this point his only solution is to wait till a public key for his infection becomes available at which time he/she can restore the files currently encrypted.
Or, pay the requested ransome. Till then, start over. Life goes on and hopefully the experience will sink in the importance of being prepared.
I can tell you are really skilled in your bedside manners, NOT. You again miss the point and avoid engaging in the relevant points in these posts. Avast failed in behavior-based detection specifically aimed at ransomware behaviors. His files are gone he has come to grips with that but he still hurts, kind and comforting words go a long way to overcome this loss. If someone looses a loved one do you tell the survivors it was his fault he should have lived a more sensible lifestyle and not eating junk food and no exercise to go with it? Please enroll in Bedside Manners 101. In another forum he posts that he is well on his way to recovering his content. This is no longer about the OP but the product he used and for me after using Avast Internet Security from version 5 on for over 8 years, your excellent contributions have convinced me more then ever this is not the place to look for help and nor the product that I want to use once my license has expired.
Thank you for contributing to my welfare by ending my relationship with Avast. The price for 5 licenses that Avast charges is excessive and is a further reason to terminate my relationship.
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Have a nice day and stay safe. :)
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Well I Myself Been Using Avast Free From like 2006 days, I still believe it provides the best protection of any free product around, doesn't affect system performance, System Images are done monthly for household systems as it's good to do to keep the machines backed up in case any disaster happens--whether it's hardware disaster, software disaster or god forbid Ransomware disaster accidently
Can't predict what will go wrong, Avast provides the best protection its able to, also depends on how safe and cautious users are using there computer systems, person behind the keyboard also responsible for there own system security, maintenance, and updating of programs (including 3rd party programs)
I haven't had a serious infection since late 2005 before I switched to Avast with new system
Learned the following lessons since
Backup Backup Backup, keep at least 2 copies if possible, one local and one off site in cloud storage
practice safe surfing
update all programs regularly
so far so good myself in terms of any infections or anything