Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on November 29, 2018, 09:14:58 AM

Title: Websheild keeps turning off
Post by: REDACTED on November 29, 2018, 09:14:58 AM

Hi everyone. I have a Huawei P20 Pro. I've used Avast for years on every phone I've had since just after they started the app. However I've never had this problem and no matter what I do I can't seem to fix it and it's driving me crazy.
I constantly get messages saying there is a risk on my Avast but when I click to see what the problem is, it's that my websheild is off. It happens at least 4 times per day and I'm about ready to look for a new app.
Can anyone help? Thx 😊

Title: Re: Websheild keeps turning off
Post by: Tereza V. on November 29, 2018, 11:00:20 AM

Hi, it seems some app keeps killing the Avast Mobile Security running in the background and when it happens, our app loses Accessibility permission and the Web Shield gets disabled. Do you use any power saving mode or a task killer app, or haven't you disabled the app's Permanent notification (in Settings > Notifications & alerts > Realtime protection)?
Enabling the notification and adding AMS to whitelist in Huawei Settings should help.