Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 29, 2018, 10:47:51 AM

Title: 购买了68块钱一年的那个什么VIP，不能激活，怎么申请退款
Post by: REDACTED on November 29, 2018, 10:47:51 AM

License cannot be activated. Apply for refund.
English is not good, looking at English headache.




License cannot be activated.
How to apply for refund.

Title: Re: 购买了68块钱一年的那个什么VIP，不能激活，怎么申请退款
Post by: Asyn on November 29, 2018, 11:00:38 AM

-> https://support.avast.com/article/Troubleshoot-activation

Title: Re: 购买了68块钱一年的那个什么VIP，不能激活，怎么申请退款
Post by: BWhit on November 30, 2018, 10:36:46 AM

Hi 0297,

The activation code you posted was for Avast free - there is no refund for this license as you have not paid anything. I have removed the code from your post to prevent it being abused.

You do have a subscription for Avast Cleanup Premium associated to the email address that you've registered on the forum - this has a different activation code. I have sent it to you in a PM now.

Please see here for instructions on how to download and install the Cleanup program: https://support.avast.com/en-ww/article/138/
Once installed, please follow the activation guide instructions found here: https://support.avast.com/article/205/