Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 02, 2018, 02:45:13 AM

Title: Avast Internet Security
Post by: REDACTED on December 02, 2018, 02:45:13 AM

I have Avast Internet Security - Registered version - Running Windows 10 - Using Chrome but same problem with Edge

Twice over the last 2 weeks I have lost internet connectivity. The first time I called my ISP before finding that I could access the internet fine on other devices in my home including my laptop. I disabled my Avast shields and was able to reconnect. The only way I could get on the internet was with Avast turned off. I uninstalled and reinstalled and everything was fine again. But there was another update to Avast and today it happened again. I currently have my shields off so I can post this.

Any idea why this is happening? I have lots of time left of my Avast registration but I'm going to have to switch to something else if this is going to be an ongoing issue. How would I apply for a refund based on the time I have left?

Title: Re: Avast Internet Security
Post by: Asyn on December 02, 2018, 11:04:41 AM

- Which version of AIS..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast Internet Security
Post by: REDACTED on December 02, 2018, 03:43:47 PM

- Which version of AIS..? The latest version

- OS..? (32/64 Bit..? - which SP/Build..?) I said Windows 10 - it's 64 bit and also up to date

- Other security related software installed..? None

- Which AV(s) did you use before Avast..? I have only used Avast. Never had an issue until a few weeks ago when I had no internet. I uninstalled and reinstalled Avast and the internet worked again. Yesterday it happened again. I most likely will not use Avast again and find something else that doesn't result in a loss of connectivity every time a new version is released.

Title: Re: Avast Internet Security
Post by: Asyn on December 02, 2018, 04:45:44 PM

1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.