Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: REDACTED on December 05, 2018, 01:04:16 PM

Title: I have secure VPN license and it doesnt work
Post by: REDACTED on December 05, 2018, 01:04:16 PM: Hi, im in Italy and my license is not accepted from secure VPN server. Why? it was working till yesterday!
I paied 1 year for having this license and i need it to work!
Title: Re: I have secure VPN license and it doesnt work
Post by: Asyn on December 05, 2018, 01:27:26 PM: -> https://support.avast.com/article/Troubleshoot-activation
Title: Re: I have secure VPN license and it doesnt work
Post by: REDACTED on December 05, 2018, 01:30:11 PM: I already did it. I uninstal and reinstall and it doesnt work! My license is valid till november 2019

Please help me
Title: Re: I have secure VPN license and it doesnt work
Post by: Asyn on December 05, 2018, 01:30:57 PM: Contact support: https://support.avast.com/contact
Title: Re: I have secure VPN license and it doesnt work
Post by: REDACTED on December 05, 2018, 01:38:35 PM: I cant read english so much! i wanna talk to Italian customer care! it's not possible !
Title: Re: I have secure VPN license and it doesnt work
Post by: Asyn on December 05, 2018, 01:42:45 PM: Quote from: animavegana on December 05, 2018, 01:38:35 PM
I cant read english so much! i wanna talk to Italian customer care! it's not possible !
I just checked it and it seems there's no Italian support yet.
Title: Re: I have secure VPN license and it doesnt work
Post by: REDACTED on December 05, 2018, 01:53:16 PM: Thank You but so what?? I paied for a license that doesnt work! i need to talk to a customer care, now.
Title: Re: I have secure VPN license and it doesnt work
Post by: Asyn on December 05, 2018, 01:55:14 PM: See Reply #3.
Title: Re: I have secure VPN license and it doesnt work
Post by: REDACTED on December 05, 2018, 02:00:14 PM: I already wrote but i cant explain in english and i cant find the way to comunicate !
Title: Re: I have secure VPN license and it doesnt work
Post by: Asyn on December 05, 2018, 02:02:42 PM: You can use GT if needed.
-> https://translate.google.com/
Title: Re: I have secure VPN license and it doesnt work
Post by: REDACTED on December 05, 2018, 02:04:21 PM: yes ok but the same my vpn doest work SECURELINE VPN REFUSE MY LICENSE and it's valid!
Title: Re: I have secure VPN license and it doesnt work
Post by: Asyn on December 05, 2018, 02:05:53 PM: As said, contact support. (I can't fix it for you)