Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 06, 2018, 01:47:23 AM

Title: Bought license and it still wants me to buy another?
Post by: REDACTED on December 06, 2018, 01:47:23 AM

the title of the thread pretty much says it all, I bought the 1 Year license when i do use the cleanup premium hitting "resolve" just takes me to the page to purchase a license even though i already have it and it is activated on my account

Title: Re: Bought license and it still wants me to buy another?
Post by: DavidR on December 06, 2018, 01:51:40 AM

I would suggest asking this in the Avast CleanUp forum https://forum.avast.com/index.php?board=63.0 (https://forum.avast.com/index.php?board=63.0).

And or check out the Avast CleanUp Premium FAQ https://support.avast.com/en-gb/article/Cleanup-Premium-FAQ (https://support.avast.com/en-gb/article/Cleanup-Premium-FAQ).

Title: Re: Bought license and it still wants me to buy another?
Post by: REDACTED on December 07, 2018, 03:50:23 PM

У меня такая же проблема, я не могу отключить автопродление лицензии. И вообще пробная версия не работает, снова открывается окно для покупки новой лицензии. Уберите у меня автопродление пожалуйста. Моя электронная почта:  t1995r@mail.ru

Title: Re: Bought license and it still wants me to buy another?
Post by: DavidR on December 07, 2018, 04:40:22 PM

Quote from: t1995r on December 07, 2018, 03:50:23 PM

У меня такая же проблема, я не могу отключить автопродление лицензии. И вообще пробная версия не работает, снова открывается окно для покупки новой лицензии. Уберите у меня автопродление пожалуйста. Моя электронная почта: t1995r@xxxxxxx

English in this section of the forums please.

Quote from: Translation

I have the same problem, I can not disable the auto-renewal of the license. In general, the trial version does not work, the window for buying a new license opens again. Remove my auto-renewal please. My email: t1995r@xxxxxxxx

I suggest you remove your email from a public forum as it could easily be harvested by a spam bot.

Suffice to say it is the same email as you have used to register for the forums.