Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Johndkwest on December 06, 2018, 11:48:54 AM

Title: Can't access phone after hard factory reset
Post by: Johndkwest on December 06, 2018, 11:48:54 AM

I upgraded my phone and wanted to give my Huawei P9 model EVA-L09 to a friend. I carried out a hard factory reset as I didn't want my data or programs accessible to any one else. Now on booting the PIN to unlock the device pops up but it doesn't accept my PIN. Then I investigated and saw that by logging on to my Avast account I could reset the PIN. But when I select my phone on the devices page it says WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE EVA-L09 IS CURRENTLY NOT AVAILABLE.

Now I am stuck with an unusable phone!

PS. I tried dialing the helpline number 0800 007 394 and this connects me to AVG virus help not Avast!

Title: Re: Can't access phone after hard factory reset
Post by: CraigB on December 06, 2018, 12:15:47 PM

As you've factory reset the phone you'll need the original pin set from the factory, try 1234 or 0000, if that doesn't work maybe ask a local phone retailer/shop.

Avast own AVG so it's one in the same :)