Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 07, 2018, 06:48:17 PM

Title: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 07, 2018, 06:48:17 PM: Avast Free Antivirus version: 18.8.2356

Avast will madly clear my proxy settings!!!

When I have disabled all protections permanently, AVAST will still clear my proxy settings.

I can't stand it anymore. If you don't give a solution, I will give up buying AVAST and uninstall this product permanently!
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 07, 2018, 06:49:15 PM: Please give me a solution, or tell me how to completely uninstall AVAST
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: bob3160 on December 07, 2018, 09:42:05 PM: What makes you think it's Avast ???
Sound more like your firewall settings or some other security program.
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 08, 2018, 07:39:54 AM: I use 'ProcessMonitor' to monitor registry changes, the keyword is 'AutoConfigURL', find that the 'AvastSvc.exe' process will modify my registry, reset the proxy settings.
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: igor on December 08, 2018, 10:22:06 AM: Can you share (the relevant part of) the ProcessMonitor log (the PML file)?
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 08, 2018, 12:42:19 PM: I have uploaded the screenshot file and the PML file.

PML download url:
https://drive.google.com/open?id=1B8dmTJL4SCbGlJ0uTpe8zw6YRNSvhZaW

Thanks.
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 08, 2018, 12:43:24 PM: Quote from: igor on December 08, 2018, 10:22:06 AM
Can you share (the relevant part of) the ProcessMonitor log (the PML file)?

Please find this problem and fix it as soon as possible.

This BUG is unworkable and has seriously affected my life.

Thank you!
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: igor on December 08, 2018, 06:37:52 PM: I was hoping to see where the operation is called from - but unfortunately, the stack (or rather module) information is missing in the ProcMon log, possibly because of Avast self-defense.
Do you think you could try to reproduce the issue with Avast self-defense disabled (it can be done in Settings / Troubleshooting) and submit a new Process Monitor log?
Thanks.
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 09, 2018, 06:40:41 AM: Okay. This is new Log file.

Thanks.

the log file download url:
https://drive.google.com/open?id=1187_mMSIQ7SZ8mvSiAlkShhISGYVAh7W
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 09, 2018, 06:42:28 AM: Quote from: igor on December 08, 2018, 06:37:52 PM
I was hoping to see where the operation is called from - but unfortunately, the stack (or rather module) information is missing in the ProcMon log, possibly because of Avast self-defense.
Do you think you could try to reproduce the issue with Avast self-defense disabled (it can be done in Settings / Troubleshooting) and submit a new Process Monitor log?
Thanks.

I have uploaded the latest screenshots and log files

I hope to fix this bug as soon as possible.

My version of Avast is: 19.1.2357 (version: 19.1.4102.0)
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: Jiří Šamánek on December 10, 2018, 07:19:14 AM: Hi all,

I am sorry for any issues this might have caused.
We have a fix ready and currently we are in the process of verifying the fix and making sure, that it doesnt break anything else.
The fix should be released in the following days.

Thank you for your patience
Regards,
Jiri Samanek
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: bob3160 on December 10, 2018, 02:22:19 PM: Quote from: Jiří Šamánek on December 10, 2018, 07:19:14 AM
Hi all,

I am sorry for any issues this might have caused.
We have a fix ready and currently we are in the process of verifying the fix and making sure, that it doesnt break anything else.
The fix should be released in the following days.

Thank you for your patience
Regards,
Jiri Samanek
Which Component was the culprit ???
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 10, 2018, 03:18:53 PM: Quote from: Jiří Šamánek on December 10, 2018, 07:19:14 AM
Hi all,

I am sorry for any issues this might have caused.
We have a fix ready and currently we are in the process of verifying the fix and making sure, that it doesnt break anything else.
The fix should be released in the following days.

Thank you for your patience
Regards,
Jiri Samanek

I hope this problem can be fixed soon.

Best blessing.
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: Jiří Šamánek on December 11, 2018, 07:22:55 AM: Quote from: bob3160 on December 10, 2018, 02:22:19 PM
Quote from: Jiří Šamánek on December 10, 2018, 07:19:14 AM
Hi all,

I am sorry for any issues this might have caused.
We have a fix ready and currently we are in the process of verifying the fix and making sure, that it doesnt break anything else.
The fix should be released in the following days.

Thank you for your patience
Regards,
Jiri Samanek
Which Component was the culprit ???

It is not about component, but rather about detecting network changes using microsoft fuction, which does not work well...
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 12, 2018, 08:08:18 AM: Quote from: Jiří Šamánek on December 11, 2018, 07:22:55 AM
Quote from: bob3160 on December 10, 2018, 02:22:19 PM
Quote from: Jiří Šamánek on December 10, 2018, 07:19:14 AM
Hi all,

I am sorry for any issues this might have caused.
We have a fix ready and currently we are in the process of verifying the fix and making sure, that it doesnt break anything else.
The fix should be released in the following days.

Thank you for your patience
Regards,
Jiri Samanek
Which Component was the culprit ???

It is not about component, but rather about detecting network changes using microsoft fuction, which does not work well...

So please tell me how to disable AVAST to modify my system configuration.
Title: Re: Avast will always clear my proxy settings!!!!!!!
Post by: REDACTED on December 12, 2018, 08:08:47 AM: Now AVAST makes me unable to start my work normally.