Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on December 10, 2018, 06:19:32 PM

Title: Refund Processed but no money?
Post by: REDACTED on December 10, 2018, 06:19:32 PM

Hi, I recently requested a refund from Avast and it was approved and processed for a few days

however, despite them saying it was processed i dont have my refund!

heres my order ID: #55147882400

it also gave me a password along with it, so im not sure if i have to confirm the refund and/or how to do it

Title: Re: Refund Processed but no money?
Post by: bob3160 on December 10, 2018, 10:29:30 PM

Refund usually takes 7 - 10 business days.

Title: Re: Refund Processed but no money?
Post by: BWhit on December 12, 2018, 12:06:03 PM

Hi Rocky16,

I can confirm that the refund has been processed by our distributor on December 8th, and the funds are on their way back to your account. As Bob says, it can take 7-10 business days for the funds to appear in your account. Please reply to the email you received confirming the refund if you don't receive the funds after this time.