Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 13, 2018, 05:30:39 AM

Title: Payment option Visa/Master is down
Post by: REDACTED on December 13, 2018, 05:30:39 AM

Hi ,

While Im trying to renew my licence, there is an issue with credit card payment option.

I have both Visa as well as master card. But it seems both options are  not working  in the payment page.

I get "Visa is temporarily down. Please select another payment option" or "MasterCard is temporarily down. Please select another payment option" message.

I'm getting this from yesterday and i still continue get this message even today.


Posting here to see if others are also facing this issue.

I'm hoping Avast is working on to resolve this.


Thanks
Ravichandran

Title: Re: Payment option Visa/Master is down
Post by: mchain on December 13, 2018, 08:34:55 AM

Try another browser.

Title: Re: Payment option Visa/Master is down
Post by: REDACTED on December 14, 2018, 06:14:11 PM

Tried in Chrome(Version 70.0.3538),  Firefox (63.0.3 (64-bit), Safari  (12.0.1)  and also from inside Avast application. Same result.

I'm trying to complete this purchase from India.

Past 4 days I'm still getting the same message.

Title: Re: Payment option Visa/Master is down
Post by: mchain on December 15, 2018, 05:52:52 PM

Contacted an Avast Team Member.  Best to be patient as this the weekend.