Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Mac => Topic started by: REDACTED on December 16, 2018, 06:51:42 AM
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I have purchased Secureline for 2 years and installed it and activated it successfully. I was able to connect to vpn initially but now it does not connect. Optimal location goes for malaysia and i am browsing from india. After several unsuccessful trials - re-installation, restarts and restarts of router, VPN still does not work. Moreover internet also does not work on my MacBook pro. Finally figured out that VPN was starting whenever mac started and i disabled it from the preferences menu. Now, i am able to use internet on my MacBook. However VPN still does not work. I would like to go for a refund or a config help.
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Hello,
the Avast SecureLine VPN uses the IPsec protocol provided by the operating system. The protocol is sensitive to a high link latency and MTU fragmentation. If you manage to connect to the VPN but cannot communicate afterwards, the second one will likely be the issue. The other frequent source of troubles is accidentally simultaneously running Cisco AnyConnect.
The only thing I can advice you is to contact our support with an on-line ticket (https://support.avast.com) and ask them for a refund.
Best Regards,
Martin
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I use tp-link archer c60 and i was not able to find IPSec configuration in it. VPN connects intermittently and i am able to use it only for a couple of minutes before it disconnects.
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I have raised a ticket for refund - 07682376
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I have purchased Secureline for 1 year and installed it and activated it successfully. I was able to connect to vpn initially but now it does not connect. to any server. It indicates that there is a connection error to verify the server This for me is impossible since can't tell which server was trying to communicate. I would like a refund pleaseÍ