Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Korovia on December 29, 2018, 07:02:14 PM

Title: Refund request and response times
Post by: Korovia on December 29, 2018, 07:02:14 PM

Greetings. I have recently requested a refund for my purchase but I haven't received an email about it yet. Is this normal? How long should I wait for an answer and what should I do if it dosen't come? It is important that I get this refund done as I have made this purchase by mistake and I need those lost funds urgently.

Order ID: 55900062800

I had opened a previous ticket before this latest one but it had a wrong ID so I made a new ticket with the right info. Would this hurt the odds of getting the refund? I did my best to detail which ticket was the right one.

Title: Re: Refund request and response times
Post by: bob3160 on December 30, 2018, 12:56:12 AM

I've alerted Avast to your request. Let's see if that helps. Remember, this is the weekend. :)

Title: Re: Refund request and response times
Post by: Korovia on January 02, 2019, 12:14:43 PM

It's Wednesday and still nothing. Should I open a new ticket?

Title: Re: Refund request and response times
Post by: bob3160 on January 02, 2019, 12:21:35 PM

A new ticket starts the wait period all over again 

Title: Re: Refund request and response times
Post by: BWhit on January 03, 2019, 05:28:30 PM

Hi Kororiva,

I can confirm that the refund request for Order ID: 55900062800 has been processed now. I'm sorry for the delay in responding to this request.