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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Oren_Cohen on December 30, 2018, 06:31:59 PM

Title: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: Oren_Cohen on December 30, 2018, 06:31:59 PM
Hi,

I have Anti-Exploit and Anti-Rootkit Shield's turned off, when I click "TURN ON" nothing happens.
I tried Avast repair but it doesn't help.
How can I solve this issue?

Thanks,
Oren.
Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: bob3160 on December 30, 2018, 07:51:22 PM
You didn't say which paid version of Avast you are using.
You could try the following: Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: Oren_Cohen on December 30, 2018, 10:30:03 PM
As for your procedure, I:

Last thing - after restoring my old settings (I saved configuration file, as mentioned in your procedure) and restart the computer - notifications went back again :-(
So probably it was something old and incompatible that was part of the settings.

I repeated the whole process again, re-configured Avast manually, last restart - and ALL GOOD!!! :-)

Many thanks!!!
Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: bob3160 on December 30, 2018, 10:37:07 PM
You're welcome. Glad the problem is solved. :)
Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: mchain on January 01, 2019, 10:51:50 PM
Every time Avast introduces a new numerical program update, I uninstall the old and do a clean install as recommended by Bob.

Example:  Old version was 12.3.3154.0 (08/23/2016), new is17.1.3394.0 (02/27/2017).  This procedure is at the minimum standard, changing only to a clean install from version 12 to 17.  Maximum would be a clean install at every program update:  e.g., 17.3.3442.0 (03/28/2017) to 17.3.3443.0 (03/31/2017) to 17.4.3482.0 (05/04/2017), etc., depending on whether the old versions had significant bugs in it.

Otherwise updating via Avast GUI should suffice.

Save the older full executable file just in case!
Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: Pondus on January 01, 2019, 11:26:24 PM
Quote
Every time Avast introduces a new numerical program update, I uninstall the old and do a clean install as recommended by Bob.
And avast seems to be the only AV vendor where this is necessary to do to avoid bugs

All other AV i have tried manage to update there programs just fine


Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: bob3160 on January 01, 2019, 11:36:41 PM
Quote from: Pondus on January 01, 2019, 11:26:24 PM
Quote
Every time Avast introduces a new numerical program update, I uninstall the old and do a clean install as recommended by Bob.
And avast seems to be the only AV vendor where this is necessary to do to avoid bugs

All other AV i have tried manage to update there programs just fine
I haven't needed to do this with Avast. :) Using the update function from within Avast has always done the job.
Title: Re: Anti-Exploit and Anti-Rootkit Shield's won't turn on
Post by: henryonthenet on April 29, 2019, 10:08:10 AM
This is BS, why do I have to do a stupid three move procedure: Delete, deep clean, and re-install in order to have my Internet Security work ok? This is a class action overdue to happen. Don't know when I might have time to do this process, but if something bad happens Avast's liability goes way up. Lame that AVast freeware deposits malware on your system to keep you from loading important features.