Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: mrmommsen on December 31, 2018, 05:21:30 AM

Title: Avast VPN Secureline did not renew right after trial
Post by: mrmommsen on December 31, 2018, 05:21:30 AM

I did the trail for the "Avast SecureLine VPN Multi-device (60-day Trial) - 1 year".  After the trial period, it stopped working.  I got an email that the "Avast SecureLine VPN Multi-device (60-day Trial) - 1 year" was automatically renewed.  I got an email from DRI*Digital River that I was charged to the renewal, but the price was WRONG.  It charged me at the 2-year price and not the 1-year price.

Now it is NOT WORKING.
I cannot log on to look at the order information from Digital River.
When I get on the Avast program and look up my licenses it shows the trial but there is no sign of the renewal I was charged for by Digital River.

So now I am being charged the 2-year price for NOTHING in return and the only help I can get is this forum!!!!!!!!!!!!!

Title: Re: Avast VPN Secureline did not renew right after trial
Post by: Asyn on December 31, 2018, 07:06:16 AM

Contact support: https://support.avast.com/contact