Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lisandro on July 26, 2006, 04:12:06 AM
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No comments...
Why? :P :'(
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Still with this error... cannot imagine what's happening...
Can you help me?
If this can drop some light to the problem...
27/7/2006 09:03:36
2980
Storage query "INSERT INTO LocalObjects ( Type, Label, Comment, CreationTime, Creator) VALUES (1, 'Unnamed', '', 1154001816, 0);" failed. Error description: "unable to open database file [1]".
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Hmm, interesting, does this happen even after reboot?
What if you create a different object (not a task) - e.g. a schedule, or mail alert? Does that work?
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Hmm, interesting, does this happen even after reboot?
Yes. Now I can't create a task at all :'(
What if you create a different object (not a task) - e.g. a schedule, or mail alert? Does that work?
Does not work either for scheduling... :'(
For the alert, I could be created but failed in testing...
What did I do wrong? :'( :'( :'(
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Vlk...
1. Tried to repair the installation and boot: nothing :'(
2. The avast4.ini file seems correct: [Common] section and Database=SQLT
I just don't want to listen... uninstall and install again :P
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The storage file (avast\data\avast4.db) seems to be somehow corrupt.
Can you please send it to my email address?
Thanks
Vlk
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Sent... ;)
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Vlk has told me the file is ok...
Now what?
I had an old backup (two months ago). I've tried to delete the avast.db file... locked by ashserv.exe. Disable avast and delete it, copy the 'backup' to the same folder.
Boot.
I cannot create a task... :'( :'(
This is what upset me most... Why doesn't avast has a feature to backup the configurations?
On uninstalling you lose skins, avast4.ini file, etc. etc.
There are tons of applications that backup their settings...
I'm really mad with this. I hate uninstalling and installing again >:( >:(
More... The repair option does not 'recreate' the default tasks...
I'm thinking this happens because I have avast in two different languages at the same computer (English and Portuguese)... Could it be?
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Vlk, lost a lot of time on this... had to uninstall :'(
Tested with English + Portuguese and get the same...
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I can't believe >:( :(
I installed only the Portuguese version, boot, I could add Tasks...
Updated to last 4.7.869, boot.
I can't manage them again :( >:(
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I know something is strange in the accented characters...
Some tasks are displayed as <non specified> ::)
Could it be related to my problem?
After closing avast and opening it again, the display is correct.
After booting the display is correct but I can't manage the tasks :( >:(
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I'll do whatever to have my Professional version working back again :'(
I'm thinking, now, it's about avast4.ini file, can I send it for you Vlk for analysis or this is impossible, I mean, it can never be caused by avast4.ini settings?
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This is one of the reasons I left, you see how there are no more replies to Tech's problem now? the problem wasn't solved so now nobody is helping him try and figure out what could have caused this and how to resolve this because in the couple of checks they did they found nothing wrong. >:(
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Vlk, I've sent a file to the ftp server called Debug_Technical.zip with all Debug logs in the <avast>\Data\Log folder.
Hope it helps...
Justin, I still have hope 8)
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Justin, I still have hope 8)
Good Tech, never run out of hope if you do then you are giving up, never give up, no matter how bad the situation may be, don't let this error message beat you tech!
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1. Some Errors in logs:
Storage query "INSERT INTO LocalObjects ( Type, Label, Comment, CreationTime, Creator) VALUES (1, '*Splash', 'created from asxAvast', 1154912169, 0);" failed. Error description: "unable to open database file [1]".
Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (1, 'DefTaskVersion', '1');" failed. Error description: "unable to open database file [14]".
and tons of others similar to this one...
The file is there: <avast>\Data\Avast4.db
No trouble with access permition, neither for System, neither for the Administrator group... neither for 'All users'... ???
I can open the file in Notepad but I can't open it in MS Access... is it right?
Something makes me think the problem could be on accented characters on the installation path, or in the name of any previous task, or whatever :(
2. Other problem... I cannot save the specific settings for on-demmand reports... I change, close the settings window, open it and nothing... everything is disabled...
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Vlk, Igor ??? ???
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Bump2
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Bump3
Good Tech, never run out of hope if you do then you are giving up, never give up, no matter how bad the situation may be, don't let this error message beat you tech!
I'm trying to keep my hope :'(
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Hi Tech,
Did you analyze the program with FileAlyzer, Process Explorer, and in combination with Resource Hacker. There you can get clues as where to look, also working it over with a hex editor might give you some clues. Don't you have a backup version before you made the adjustments or when the system was not showing up the apparent bug.
Well I think the team has set out on vacation. Or they are brooding on a solution to the problem, and you might get an answer soon.
I have never understood why avast has not got something similar like ZoneAlarm with its teamz, six experts that answer the questions that normal forum members cannot, they also have access to the bugs archives, and they have the free use of all the software beta programs, there are six of them, look up ZA teamz and you will find them, they found each other by invitation into this team. Here there could be a team*a operating.
Have a nice day, and I hope your problems will be solved soon,
polonus
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Did you analyze the program with FileAlyzer, Process Explorer, and in combination with Resource Hacker. There you can get clues as where to look, also working it over with a hex editor might give you some clues.
I could do it... but, at least, I wish a guess from Alwil team... Don't you think it *should* be easier and faster?
Who must know how the product work?
Don't you have a backup version before you made the adjustments or when the system was not showing up the apparent bug.
I've tried to restore a backup of that particular file (the 'storage': avast4.mb).
I've tried to uninstall and install again...
Well I think the team has set out on vacation.
:'(
Or they are brooding on a solution to the problem, and you might get an answer soon.
I wish I could keep my hope :'(
I have never understood why avast has not got something similar like ZoneAlarm with its teamz, six experts that answer the questions that normal forum members cannot, they also have access to the bugs archives, and they have the free use of all the software beta programs, there are six of them, look up ZA teamz and you will find them, they found each other by invitation into this team. Here there could be a team*a operating.
This was the Off Topic forum...
Alwil (at least not Pavel) has never proposed a group of the *old* guys here :(
I hope your problems will be solved soon,
Me too... feeling useless helping the others and cannot manage myself :-\ :'(
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Hi Tech,
Sorry I didn't see this sooner.
Now this is definitely an avast! (Alwil) problem and it looks
like Alwil has taken another sabbatical.
Remember, that error is lurking in ever other Pro Version.
It's bad enough when it takes a long time to get an answer on a Home version.
Since it's free, it at least is understandable.
Not jumping all over a problem in a feature that exists only in the Pro version is
incomprehensible.
Come on Alwil, get on the ball and help one of your biggest supporters.
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Surely this is not beyond the collective skills of the Alwil team ? Especially when it is for someone who provides so much help for other avast users ???
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Hi Tech, I apologize for the delay in getting back to you. E.g. today, I was stuck literally for the whole day in the Grand Canyon ;) :D
Anyway, to analyse the problem, I'd need you to tell me the exact step-by-step instructions on how to simulate the problem. I.e. step 1. would be to install avast 4.7.869 -- and what would be steps 2 and so on?
Thanks, and again, sorry for not getting back to you earlier.
Thanks
Vlk
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Hi Tech, I apologize for the delay in getting back to you. E.g. today, I was stuck literally for the whole day in the Grand Canyon ;) :D
Enjoy :)
Anyway, to analyse the problem, I'd need you to tell me the exact step-by-step instructions on how to simulate the problem.
Environment: XP Pro SP2, Comodo Firewall, no other resident.
Yesterday:
1. Tried to repair the installation, no success.
2. Tried to change the file avast4.db for other that I have in other computer, working, allowing to change Tasks.
Disabled avast, overwrite the file, start avast.
The program even run due to configuration troubles.
Boot. The same.
Restore the original file.
Today:
1. Backup avast4.ini file.
Uninstalled avast 4.7.871 (updated this morning).
Boot
2. Run aswclear.exe and boot.
3. Installed avast Pro (Portuguese language) (setuppropor.exe) 4.7.871 in a non-default folder with accented characters.
Restore back the avast4.ini file.
Boot
4. Merged the 'i' icon
5. Right click the icon to Register the Pro version. Add the registration number. Operation succeed.
The residents do not start, cannot start avast antivirus (skin) :o
The Services were running... ::) ???
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After the disapointed experience that I think it won't occur with me (cannot install avast), I've done the way back:
1. Uninstalled avast 4.7.871. Boot
2. Run aswclear.exe and boot.
3. Installed avast Pro (Portuguese language) (setuppropor.exe) 4.7.871 in a non-default folder but without accented characters.
4. Tired of bootings, run ashdisp.exe just to add the registration number. Operation succeed for the Pro version.
5. Boot
6. Merged the 'i' icon, residents started, can add Tasks and manage things...
After booting twice, the Tasks are working.
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I'll work with avast4.ini file now (trying to restore my original one).
Some 'gliches' on the Portuguese version are still there.
1. When opening Enhanced Interface for the first time, there are not the 'special' tasks displayed.
2. When checked the proper option, they're there. Without problem.
3. After editing or adding tasks, the panel does not refresh automatically :'(
Errors on accented characters are still there.
Now adding the second language (English) and booting.
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Two languages are not the problem... after booting, I can manage Tasks.
When still not configurated, the Task (Screen Saver) is displayed correctly.
After editing, the display problem (refresh) occurred once. But now, not even more ::)
I'll test the avast4.ini file. Hope that the size of the stored Sessions are not the problem to the storage...
Everything is walking to a 'bug' when accented characters are used in avast path :'( :P
Some upgrade has mess this as I'm sure this worked in the past...
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No problem with avast4.ini file (my 'complete' one). Let's boot to see...
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No trouble after boot...
Well, take a look in accented characters in the path (I've use Antivírus with accent, the Portuguese version of Antivirus).
Hope this help Vlk 8)
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Vlk, don't let this dye... I mean, without dropping a word about the problem 8)
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Vlk, don't let this dye... I mean, without dropping a word about the problem 8)
You mean it still isn't solved? :'(
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Vlk, don't let this dye... I mean, without dropping a word about the problem 8)
You mean it still isn't solved? :'(
No, it is... but I can't install avast Pro in a folder with accented characters like %ProgramFiles%\Util\Antivírus
Or better, I can install and most functions work. Not the Tasks (storage) ::) ???
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Tech
I've come accross some programs that have to be installed into their default folder or,
they give you nothing but troubles.... It's probably the accent.
Have you tried it with out the accent???
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Have you tried it with out the accent???
Yes, this was precisely the solution 8)
Anyway, good programmers make good programs that could be well configurated. Even some operational systems allow you that. I think we should be able to choose the program folder for free :)
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Have you tried it with out the accent???
Yes, this was precisely the solution 8)
Anyway, good programmers make good programs that could be well configurated. Even some operational systems allow you that. I think we should be able to choose the program folder for free :)
Good at least it's working again for you.
Some things aren't under the control of the programmer.
Some things are determined and restricted by the operating system. :)
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Some things aren't under the control of the programmer. Some things are determined and restricted by the operating system. :)
Not these particular ones ;D