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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ureca on July 26, 2006, 01:39:24 PM

Title: Can't start On-Access Scanner !!
Post by: ureca on July 26, 2006, 01:39:24 PM

Hi,

I just installed avast on my workstation (Win XP home). But I jusy can't seem to turn on the On-Access Scanner... neither the "Resident Protection" as a group... nor the individual shields (Network, Internet Mail, Web...) separately. In fact, when I try to start the individual shields, I get the error message "The requested resident task was not found."

Please please help.

Thanks.

Title: Re: Can't start On-Access Scanner !!
Post by: DavidR on July 26, 2006, 03:04:00 PM

Have (or did) you have another AV installed in this system, if so what and how did you get rid of it ?

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
If that doesn't work try, uninstall, reboot, install, reboot.

Title: Re: Can't start On-Access Scanner !!
Post by: TedNelly on July 26, 2006, 03:27:22 PM

Just to add have you checked that the servises are running.
Start/Control Panel/Admin Tools/Services/

(http://img451.imageshack.us/img451/51/avls3.png) (http://imageshack.us)

Title: Re: Can't start On-Access Scanner !!
Post by: ureca on July 26, 2006, 06:57:29 PM

DavidR and tednelly:

Thanks a lot, I tried your solutions, finally re-installed, it seems to be working fine now.

Thanks for the help anyways. ;)

Title: Re: Can't start On-Access Scanner !!
Post by: DavidR on July 26, 2006, 08:34:27 PM

No problem, glad we could help, welcome to the forums.