Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: "Stapes" on January 10, 2019, 11:23:05 PM

Title: aswSP.sys Page Fault In Non Paged Area
Post by: "Stapes" on January 10, 2019, 11:23:05 PM

I keep getting page fault in non paged area.  I have attached a copy of the mini dump.

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: kwiq on January 11, 2019, 09:55:38 AM

Hi Stapes
I would like to ask you to upload your memory dump for analysis.

The default location of the dump file is %SystemRoot%\memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%\Minidump.dmp (C:\Window\Minidump.dump if C: is the system

Pack the memory.dmp file as Stapes_bsod_1_2019.zip and upload it to ftp://ftp.avast.com/incoming for analysis

Thank you

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: "Stapes" on January 13, 2019, 05:13:11 AM

I zipped the mini dump files as you requested and renamed them Stapes_bsod_1_2019, however when I click the link you listed to upload the file, I find nowhere to upload the file.  Am I misunderstanding something in the instructions.   I clicked the link you gave me but it just shows Parent directory.  I am using 7-zip for a zip program

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: Asyn on January 13, 2019, 08:05:05 AM

Hi, see: https://support.avast.com/article/160/

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: "Stapes" on January 14, 2019, 01:39:52 AM

OK. Just uploaded the file to your server.  The name of the file is Stapes_bsod_1_2019.zip and the password is virus version is 191.2360 (build 19.1.4142.0)

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: kwiq on January 14, 2019, 09:48:27 AM

Hi Stapes,
Stapes_bsod_1_2019.zip is only text file with description of the error. The dump file is on path :  C:\WINDOWS\Minidump\011019-9375-01.dmp
Can you please upload it too.
Thank you

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: "Stapes" on February 08, 2019, 06:32:39 AM

I went to the file C:\WINDOWS\Minidump\011019-9375-01.dmp and tried to open the file so that I could upload the file, and I got the following message.
You do not have permission to open this file.  See the owner of the file or an administrator to obtain permission.

How do I get permission to open the file for upload.

Title: Re: aswSP.sys Page Fault In Non Paged Area
Post by: kwiq on February 08, 2019, 08:51:29 AM

Hi Stapes,
to open C:\WINDOWS\Minidump\011019-9375-01.dmp you need to be administrator.
Run for example totalcmd as admin and try to copy C:\WINDOWS\Minidump\011019-9375-01.dmp into another location (for example C:\temp\011019-9375-01.dmp).